Judge.me Recensioni & UGC

Thank you for your feedback, and we’re sorry the Etsy import experience didn’t meet your expectations. You’re correct that our current Etsy integration imports reviews from one listing per SKU, and rating-only reviews aren’t supported in imports. We understand how this can be limiting for stores that use multiple Etsy listings sharing the same SKU, especially when it affects the total number of reviews displayed.

We reached out privately to explain these limitations and discuss possible workarounds, including attempting a structured manual import using your Etsy export to consolidate reviews where possible. We also shared your case with our Product team so they can evaluate improvements to the integration.

We appreciate you taking the time to raise this, feedback like yours helps us improve the product and better support merchants using Etsy alongside Shopify. If you’d still like help exploring the manual import option, we’d be happy to assist.

We’re sorry to hear about your experience. Judge.me does not add unrelated reviews to stores, so we’d really like to investigate what happened in your case.

We’ve reached out privately to better understand why certain reviews appeared unrelated and why importing your own customer reviews felt difficult. In many cases, this can be related to how reviews were imported or mapped to products, and it’s something we can usually resolve quickly once we review the setup.

If you’re open to giving us another chance, we’d be happy to take a closer look and make sure everything is correctly configured for your store.

Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas.

Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente.

Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.

We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened.

There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated.

Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short.

We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together.

We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible.

Thank you for bringing this to our attention, we genuinely want to make things right.

Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported.

We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source.

We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them.

Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.

We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again.

Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.

Thank you for your feedback! We’re sorry you’ve been having trouble seeing your customers’ reviews in the app.

In most cases, reviews will only appear on the product page once the Review Widget is added to the theme through the Shopify theme editor. We shared step-by-step instructions and even a video walkthrough to make this easier, and we’re also happy to install it for you if you grant us temporary collaborator access.

If you’re still experiencing difficulties, please feel free to reply to our email, we’ll gladly help you get everything working properly.