Judge.me Recensioni & UGC
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great and super fast support. Solved my issues immediately. Thanks guys :)
edit:
what seemed to be good changed into a nightmare. We have to check manually which vouchers have actually been created, since the app is buggy with that functionality according to support. Worst thing is, our customers come back to us saying they cannot use the vouchers
While the app itself is reliable and well integrated, the customer-facing emails are not usable. The new “smart” template allows only minimal styling and offers no control over margins, padding, or spacing between blocks. As a result, a medium-sized logo and the first line of text take up nearly 50% of the screen, which is frustrating for recipients. Although the older custom template still exists, it’s only applied to review requests and reminders. All post-review notifications are forced to use the smart template.
Additionally, there is still no support for separate logos in light and dark mode—something that should have been implemented years ago.
I want to love it but its glitchy and a number of things don't work well. Changing settings does not seem to have an effect, I had to get tech help to change code to get things to work and I will have to do so again with a new theme update likely.
Thank you for your honest feedback, and we're really sorry to hear about the issues you’ve been experiencing.
It sounds like there might be some conflicts causing the settings not to apply properly. Our team lead has reach out to you directly. We’d love to investigate and help resolve these issues as quickly as possible so you don’t have to rely on tech support each time a theme update occurs.
Very basic free feature set.
Something as simple as changing what product a review is associated with is not possible (requires reimporting reviews or contacting support ). A page show casing your reviews, not possible. Review import is basic and sometime delayed with when reviews actually post.
As with most money hungry Shopify apps, the juice is not worth the squeeze.
Thanks for your feedback, and we’re sorry to hear that the free plan didn’t meet your expectations. We’ve reached out to you directly to address your concerns and share possible solutions to reassign reviews to the correct products. We've also noted your feedback about the import process improvements. Your input helps us refine both our free and paid features, and we truly appreciate you taking the time to share it.
Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.
Vielen Dank für Ihr Feedback, und es tut uns leid, dass automatische Bewertungsanfragen verschickt wurden, bevor Sie dazu bereit waren. Standardmäßig ist diese Funktion beim Setup aktiviert, damit Händler sofort mit dem Sammeln von Bewertungen starten können. Wir verstehen jedoch, dass dies nicht immer erwünscht ist.
Zur Klarstellung: Sie haben jederzeit die volle Kontrolle und können Bewertungsanfragen in den Einstellungen jederzeit deaktivieren oder pausieren. Außerdem lassen sich unerwünschte Bewertungen problemlos archivieren oder ausblenden, sodass sie nicht im Shop erscheinen.
Wir haben Sie bereits direkt kontaktiert und würden uns sehr freuen, wenn wir in Zukunft noch einmal die Gelegenheit bekommen, Ihnen eine reibungslosere Erfahrung zu bieten.
Amazing app.
The support team are always so helpful.
1 Limitation you need to be aware of, is that joining reviews across Colour Variations is manual. eg: 1 Shirt in 10 Colours.
There is no way to automate this by anything useful eg: Tags, Metafields etc.
This makes managing linking reviews across Variations manual and a huge time sink if you have lots of products/variations.
I would give this a 5 star rating if this function was built.
Thank you so much for your kind words about Judge.me and our support team, we truly appreciate it! You also raise a very fair point about linking reviews across color variations. At the moment, this does require some setup, but we do offer a few automation options to reduce the manual work:
- Grouping by Tags: Reviews can be shared across products with specific tags. This requires providing us with the tag list, and any time new tags are added, you’d need to let us know.
- Grouping by Vendor: We can set this up once, and afterwards any new products with the same vendor will automatically share reviews.
- Grouping by Product Type: Similar to vendor, this can be run once, and any new products with the same type will automatically share reviews going forward.
We understand how important it is to simplify this process, and your feedback helps us prioritize improvements. Hopefully these options help bridge the gap for now.
Not great. not user friendly and helpful with styling. not clear on where the rating can appear and how to do so. the important stuff to a store. y'all feel like a tech company vs human company.
Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store.
We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant.
Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.
We faced significant challenges while integrating Judge.me widgets into our theme. The process was plagued by bugs, requiring us to repeatedly explain the same issue to different chat support agents, which was both time-consuming and frustrating. Unfortunately, after nearly a month of setup, we still didn’t receive a satisfactory solution. Some of the support advisors were rude and not very helpful.
To make matters worse, on the day of our planned launch, we discovered that the 4,000+ reviews we had collected over 5 years couldn't be displayed on Google Shopping due to policy restrictions. This was a major dealbreaker, as Google Shopping visibility was essential for us. Ultimately, we decided not to move forward with Judge.me as our review app. Disappointed with the entire experience.
Too little language support，AliExpress comment import needs optimization, can only be imported by logging in. Comments cannot be displayed
Application efficace et abordable, mais avec un énorme point faible que peu de marchands connaissent :
quand vos clients laissent une évaluation, le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” ne renvoie pas vers vos propres pages légales Shopify… mais vers celles de Judge.me.
Concrètement, vos clients découvrent que leurs données sont gérées par une application externe, ce qui casse totalement l’image de marque premium et la cohérence d’un site.
C’est une obligation imposée par Judge.me (même sur le plan payant), et on ne peut ni modifier ni supprimer ces liens.
Dommage, car l’application est complète, mais cette contrainte en fait une solution peu adaptée aux marques qui veulent garder une maîtrise totale de leur image et de leur relation client.
Merci beaucoup pour votre retour détaillé et constructif. Vous avez raison : le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” renvoie vers les pages de Judge.me. Comme nous traitons et hébergeons les avis pour le compte de nos utilisateurs, il s’agit d’une exigence légale à laquelle nous devons nous conformer.
Cela dit, nous comprenons parfaitement l’importance de la cohérence de marque. C’est pourquoi nous proposons d’afficher vos propres liens de Conditions Générales et Politique de Confidentialité en complément des nôtres, afin que vos clients aient accès à l’ensemble des informations et que l’expérience reste alignée avec votre identité de marque.
Nous apprécions vraiment vos remarques, qui nous aident à améliorer continuellement.
