Judge.me Product Reviews App
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TERRIBLE CUSTOMER SUPPORT.
Does not work with TikTok Shop properly and they will charge you and then not refund you after 'waiting'for it 'sync' properly. SCAM TERRIBLE EXPERIENCE.
I had to FILE A DISPUTE with my bank to try and get my money back
We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together.
We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, we genuinely want to make things right.
Al principio funcionó bien, ahora es totalmente desagradable. Pagamos una mensualidad que durante 1 mes entero no estuvo funcionando los Widgets de la app, nos contactamos con soporte y sólo nos daban vueltas sin solucionar el problema. Nos derivaron al equipo de solución de problemas y más vueltas todavia sin darnos solución alguna a los problemas que tuvimos con que se vieran las reseñas en la pagina que estaban totalmente desaparecidas, literalmente no aparecía nada por más de tener todo bien configurado. Pésimo servicio de atención y resolución de problemas. No lo recomiendo.
terrible, discount codes sent to customers do not work. Very unprofessional
We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again.
Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.
Problems with Shop app reviews syncing. Support told me to wait 24 hours and let them know if it's still a problem. If it was they would look into it further. 24 hours later, it's still a problem, so they blame it on the Shop app. I check with 2 of my competitors who I'm also friends with and they show no problem on their end with their latest Shop app reviews in 48 hours publishing fine. I mention this to support and was basically ignored.
Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported.
We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source.
We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them.
Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.
An absolute disaster! Terrible customer support, their developers are careless, keep breaking things, do not verify anything. Lost thousands of EUR of sales because of them. I will switch all my websites to LOOX
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had.
We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores.
Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.
There is no ability schedule reviews after 60 days.
really bad customer service. couldn't answer my questions and not thoroughly reviewed after a ticket was made. wrong troubleshooting too. and takes a long time to get back to customers. really gone downhill and not trained.
We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team.
After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future.
We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.
Rediculous app, I had to manually prepare a CSV in order to upload past delivered orders.
We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you.
Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.
Multiple times asked about the question searches in the backend section for to 2years but have not received any solutions.
Thank you for sharing your feedback, and we’re sorry for the long wait you experienced. We’re happy to let you know that our developers have now implemented a search option in the Questions dashboard, so you can quickly find, edit, or delete questions whenever needed.
We truly appreciate your patience and persistence in raising this with us, it’s feedback like yours that helps us continue improving Judge.me for all merchants.
Absolutley disappointed!
We used Judge.me for our other stores before, without any problem. When we started using for this store, they made an update, that deleted ALL personalized emails, coupon setting, EVERYTHING. Emails were not sent to customers, we lost a lot of money on this.
We reached out to them, but they keep delaying the solution for weeks and weeks now, while we keep paying the fee also, without using the app.
Overall, since the new update, it is a complete disaster, before the update it was a VERY good app. Such a shame.
We’re truly sorry for the disruption and frustration caused when your email templates and coupon settings didn’t carry over after the update. We understand how critical these features are, and we regret the impact this had on your store.
We’ve already been in touch privately to align your setup with your other store and to provide updated templates and coupon settings so everything is restored and working smoothly.
Your feedback has been extremely valuable, and we’ll continue working with you directly until you’re fully satisfied. Thank you for your patience and for helping us improve Judge.me for all merchants.