Judge.me Product Reviews , 27,196 条评论
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After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export.
Unless you are a new business, save yourself a nightmare.
We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews.
To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file.
Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!
Poor app. It fills your site with stuff customers needs to accept in order for them to be compliant i guess. I dont really know why they have all that text. It makes customers onsecure is my opinion.
We're sorry to hear about your experience with our app.
We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust.
We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
Utilizzavo quest'app da anni con tantissimi e-commerce. Dopo vari aggiornamenti e un anno che non svolgo commercio online, sono tornato e l'ho nuovamente scaricata per il potenziale che AVEVA.
Ora è tutto a pagamento, dal loro logo nell'email (di richiesta recensioni) fino al comando più basilare, come il titolo di un email. Poi le funzioni sono diminuite, non è più possibile inserire recensioni dalla home, un cliente che acquista 10 pezzi, non può e non vorrà mai inserire 10 recensioni, a meno che non sia un amico! Questo va a discapito nostro, proprietari di negozi online.
Contattato più volte l'assistenza, in 3 persone non hanno potuto effettuare nessuna modifica perché l'app funziona solamente così, quindi la utilizzi o la disinstalli. Ho optato per la seconda.
Thank you for your feedback. We're very sorry to hear that we didn't meet your expectations when installing the app this time.
For email templates, we have the (1) Custom templates on the Awesome plan with all customizations and the (2) Classic templates that you can adjust the logo and subject on the Free plan.
For your other concern, could you please let us know if you're looking to have customers to be able to leave multiple reviews inside 1 review request email? If so, that's totally possible to achieve with either template above.
Our team lead has reached out to clarify these concerns.We're more than happy to work with you to find a common ground. Hope to hear back soon!
app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.
Thank you for your review.
Based on your context, to avoid duplicated reviews without having to reach out to us, you can either:
- Undo the previous import (at the bottom of https://judge.me/import) then import a new file
- Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews)
We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.
don't use it will ruined your sales
Hi there, we're sorry to hear that your sales were affected.
Our integration with Shop App is activated by default when you install the app, but it's possible to disable the sync within our settings.
Our team has shared with you the steps to do so. Please let us know if there's anything else we can help to get your sales up and running.
They changed my settings without our permission
THIS IS NOT FREE! You have to pay to add your logo to emails or it will have a base template saying "add logo here" sent to your customers.
Hi there!
Maybe there is a confusion here.
Our four default email templates are completely free to use. In these default templates, we get the logo from your store automatically or you can upload the logo to Shopify and send us the URL.
Our custom template is available on the Awesome plan ($15/month) and gives you more customization options.
If you're looking to send review requests that have your logo and match your branding, the default templates will suffice. If you're looking to collect store reviews instead of product reviews, the custom template would work best.
Our team has reached out to clear out this concern, hope to reconnect and welcome you back soon!
this app was doing great for my site until it started creating false reviews. it was generating bad reviews about my products. had to uninstall. don't recommend
Hi there,
We're very sorry to hear that you've got bad reviews.
While bad reviews are unavoidable while running an online store, if they are not from actual customers, there are a couple of ways to prevent them.
We offer the Web reviews restriction where you can limit the ability to leave a review to customers who receive a review request only.
Or on the Awesome plan, you can enable our Spam filter to block out spammers.
Our team has reached out to discuss both options to see which will work best for your store. Hope to hear back soon!
Unresponsive customer service over what seems a simple fix. 2 inquires and nothing. Moving to another app, waste of my time.
Hi there,
Thank you for your review.
Last week, we had an issue with our chat/email platform and didn't manage to respond to your queries on time. We are very sorry for that.
But let us assure you that our support team is always available 24/7 and we will try our best to reply to any questions as fast as we can.
One of the worst app ever. After installing this, my seo dropdown and it leaves its remaining codes in the web which slow the proformance and down the seo of the web.
Hi there, we're very sorry to hear that your SEO was affected.
We're more than happy to look into why this might be the case. Our support team has reached out to you to help with SEO and the remaining codes if any. Look forward to connecting and discussing the issue soon!