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Really helpful onboarding process via online chat and very easy to bring reviews over from my previous app.
excellent customer service
they have great customer service and they are great at their job
Everything was perfect!
Just started using this app and I absolutely love it. With the help of the Colaborator Ron uploading this app was super easy and free of stress. I strongly recommend it.
Ron was super helpful and got everything sorted in no time thanks again Ron
This app is amazing and the team has been SUPER helpful with all my questions. 10 out of 10!
I had no idea what I was dong, guy made it happen with very little help on my part lol. Very happy with how that went and his attention looking forward to using this app. Thanks so much
I'm editing my review because we keep running into the same issue over and over of our comments disappearing from our product page every 2-3 days and it happens during the most inconvenient time when we have higher traffic coming to the site off of viral Tik Tok videos. I've requested the team have the rep that knows how to fix this leave a note on our account so that other reps that get our ticket know how to fix quickly. This issue has made us consider switching to another review app.
Hi there,
Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened.
As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix.
Hope it helps!
chat support was super helpful and easy to speak to! I spoke with Abraao who walked me through all my questions step by step, promptly and knowledgable.