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Judge.me Product Reviews , 20,493 条评论

整体评分
5
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
2023年9月18日

Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Pixie Wing
新西兰
5天 人在使用应用
Judge.me已回复 2023年9月23日

Hi there!

Thank you for your feedback.

The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS.

If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.

2023年11月6日

It's getting worse. Not as good as the beginning use

TinaCus
香港特别行政区
大约1年 人在使用应用
2023年8月6日

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started.

Pros:
- Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time.
- Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm.
- Support: Their support team was responsive when I had a query, which was a plus point for me.

Cons:
- Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me.

Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

KAISU
瑞士
27天 人在使用应用
Judge.me已回复 2023年8月21日

Thank you very much for your detailed feedback!

Besides the Awesome plan, we also have a very generous free plan that will work seamlessly for new stores, especially for email and widget customizations. Our team has reached out to you to discuss it further.

Please feel free to let us know your goals and we'll be happy to come up with a suitable solution for you.

2023年11月1日

I did a few tests and each time the name was automatically changed on the reviews. Why??

Kaplumbaya
法国
大约23小时 人在使用应用
编辑时间:2023年8月8日

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

Organics Ocean
美国
大约2个月 人在使用应用
Judge.me已回复 2023年8月11日

Thank you for letting us know about your issue and sorry for the frustration.

Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).

We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.

Look forward to connecting soon!

2023年10月12日

i havent figure how to add review to my shopify

DML Deal
尼日利亚
1天 人在使用应用
2023年11月9日

Mucho potencial pero el mismo soporte me comentó acerca de la enorme cantidad de bugs que tiene la app. No se pueden editar las reviews y el traductor no sirve para tu idioma deseado. Mucho potencial pero con esos pequeños errores prefiero pagar Loox. Una decepción.

HappyGun™
智利
1天 人在使用应用
Judge.me已回复 2023年11月22日

Thank you for your review! We were adding a new redesign for our app at that time. The redesign brings out many improvements, both UI/UX and new features. However, along with it, there might be some minor bugs, which we've worked on and fixed immediately.

Also, you can import the translation using our CSV file template. If you're happy to give us another go, we'd be thrilled to work with you to achieve this.

Hope to hear back soon!

2023年2月3日

I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.

Carrington Beauty
美国
6个月 人在使用应用
编辑时间:2023年4月10日

Not very useful when trying to integrate with Klayvio.... The support team (Van) didn't have much skill and knowledge in the matter. Just kept asking me to review the learning resources. Just kept going back and forth without actually resolving the issue. It's a good app but not when you're trying to integrate with Klayvio....

Brew Blue
澳大利亚
9个月 人在使用应用
2023年4月14日

I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.

Roam Tags
美国
7天 人在使用应用
Judge.me已回复 2023年5月24日

Thank you for giving us another chance to work with your store. Our team lead has reached out and will make sure the issue is fully resolved.

Looking forward to continue growing with you!