Judge.me Product Reviews , 17,746 条评论

整体评分
5
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
2023年2月26日

Customer service is excellent and was able to fix the issue quickly. However, the issue was that their app was not showing up in our shopify store under the products, and they had to do a whole different application to get it to work in a different location on the product page. So while they fixed it, the app should have worked as it was supposed to and not have to be installed in a different location. Also, customers are having issues with the review requests giving them an error and acting like the review isn't submitting, but we are actually getting the review fine on our end. Overall it's working great and allowing us to collect a TON of reviews easily!

Gascon Horsemanship Store
美国
大约1个月 人在使用应用
2023年4月21日

I feel like I should write 2 different reviews.
The app on the website works fantastic and is seamless for the customers, it reminds customers to do a review and I really like the way it works. I've had the app for about a year and I don't have think about it.

The Judge me Store Page - I had set everything up when I first set up with Judge me. I haven't checked it in some time. Don't waste your time, it is very poor display and what was a great idea they unfortunately managed to fudge it up. If you are going to have a Bonus Feature, then it should be a Bonus not an irritation.

1st. Is the selling channel, the sort by offers the following selections - Default, Newest, Best Selling, Low Price First, High Price first. Since this is based on reviews, I find it curious that I can not sort by reviews. Highest to lowest and vice versa. Instead Items with no review or only a small number of reviews appear. Now for those of us that work hard for reviews, I think that would be important.

2nd. The category I can set my store up in is Pet Supplies as a broad category, However the more specific category is pet collars & harnesses. I should be able to set my store up as the broader category and the subset for my products.

3rd. My store has a 4.9 rating with 1,400 reviews? My store is nowhere to be found on the product search page for Pet Products or Pet collars & Harnesses. Yet there are hundreds of items with between 0 reviews and 100 reviews that show up on the first page and subsequent pages. I got tired of looking but never found my store.. I'm sure they are now going to expect me to pay for advertising for my store to show up?

BrilliantK9
美国
1年多 人在使用应用
2022年10月16日

The app was easy to set up and so far flows well with Shopify platform. Customer service was excellent helping me with my specific questions and resolved them very well. My only suggestion would be to gather some data about customers choosing the star rating and mixing up 1 and 5. We have had some customers communicate that they mixed up the rating because they found the layout of the stars to be confusing. I know this is a choice of the business owner but I frankly wasn’t sure which to choose because they were both not great. Would like to suggest that you present the choices like this: 5 ⭐️⭐️⭐️⭐️⭐️
4 ⭐️⭐️⭐️⭐️
3 ⭐️⭐️⭐️
2 ⭐️⭐️
1 ⭐️ Much easier visual. Says the customer can go back to email and fix it but they weren’t able to so it’s highly disappointing when the written comment is highly complimentary but the star rating is off. I understand that you can’t control someone pressing buttons but your star ratings and visuals/graphic choices are not clear. They look like a number line not a rating scale. Other than that issue, I am highly satisfied.

dc body bar
美国
5个月 人在使用应用
2023年7月18日

New to Judge.me but so far experiencing the functionality on the website GREAT. Mohammed assisted greatly and his service is fast and on point. The only downside is the Review Request Email format for Outlook emails is scrambled and not working, even though template setup and editing is great, the actual email delivered is far from it (work on other platforms) - Hope they can sort that one out soon. If they do, then it's a full on 5 star!

FibroGuard
南非
13天 人在使用应用
编辑时间:2022年11月18日

I was looking for an easy and free or affordable app which allows me to collect product reviews by sending out emails, and I found it.
The customer service chat helped me set up the app with Shopify. She was so kind and listen to my issues patiently. After this customer experience, I feel very comfortable using this app.
I just started using so I am giving 4 stars at this moment but will give you five after I discover more features that I do not know now.

RAMEN Z
美国
大约2小时 人在使用应用
2023年2月14日

I believe the app offers many options to be used. I am currently on the free plan and started using it. So far I found it more difficult to install the app and load reviews via CSV files than on other review apps. Maybe there is a bit of an overkill of features and forms to be filled out. Perhaps I still have to get to know it better. The customer service is very helpful!

Solarfriends
捷克
8天 人在使用应用
2023年4月19日

Affordable review option with great support.

Could improve the backend setup area to make it more user friendly, its a little confusing to figure things out but overall good value for money.

Happy Nomad
澳大利亚
6天 人在使用应用
2023年1月11日

Product reviews so far seem great. Had an incident where an archived review got stuck; but support was swift and the technician, Ben, was very quick with noticing an issue and clearing it within the backend. Not entirely sure what is the cause of that and maybe something for dev to look into; but overall, the App seems to be working as intended so far and the orphan review is no longer appearing on my page.

Thank you Ben!

DrawDadDraw LLC
美国
8个月 人在使用应用
编辑时间:2023年1月8日

I will say that they have awesome customer support and will work with you to help you achieve your goals. They were able to by pass the std setting to send review requests from the date of install forward and they did que up my previous sales prior to installing to send out to all my customers.

TJMattox.com
美国
3个月 人在使用应用
Judge.me已回复 2023年1月4日

Hi, we're sorry that your onboarding experience has been frustrating, thank you for taking the time to set up the app and widgets. Your feedback about being able to easily and affordably send review requests to previous customers is important, and is something we are discussing with our product team. Meanwhile, our customer support has reached out and scheduled the requests manually for you and the emails are being sent out successfully. Look forward to helping you get the most value out of our app!

2022年10月27日

I can be app challenged, but found Judge.Me to be relatively easy to use. I was able to set it up myself. I have had a couple questions, but found their support people to be extremely helpful. I think their monthly charge to upgrade is also reasonable, especially for a new company. I would definitely recommend this app to others.

MrGsTs
美国
大约2个月 人在使用应用