Judge.me Product Reviews , 17,746 条评论

Customer service is excellent and was able to fix the issue quickly. However, the issue was that their app was not showing up in our shopify store under the products, and they had to do a whole different application to get it to work in a different location on the product page. So while they fixed it, the app should have worked as it was supposed to and not have to be installed in a different location. Also, customers are having issues with the review requests giving them an error and acting like the review isn't submitting, but we are actually getting the review fine on our end. Overall it's working great and allowing us to collect a TON of reviews easily!

I feel like I should write 2 different reviews.
The app on the website works fantastic and is seamless for the customers, it reminds customers to do a review and I really like the way it works. I've had the app for about a year and I don't have think about it.

The Judge me Store Page - I had set everything up when I first set up with Judge me. I haven't checked it in some time. Don't waste your time, it is very poor display and what was a great idea they unfortunately managed to fudge it up. If you are going to have a Bonus Feature, then it should be a Bonus not an irritation.

1st. Is the selling channel, the sort by offers the following selections - Default, Newest, Best Selling, Low Price First, High Price first. Since this is based on reviews, I find it curious that I can not sort by reviews. Highest to lowest and vice versa. Instead Items with no review or only a small number of reviews appear. Now for those of us that work hard for reviews, I think that would be important.

2nd. The category I can set my store up in is Pet Supplies as a broad category, However the more specific category is pet collars & harnesses. I should be able to set my store up as the broader category and the subset for my products.

3rd. My store has a 4.9 rating with 1,400 reviews? My store is nowhere to be found on the product search page for Pet Products or Pet collars & Harnesses. Yet there are hundreds of items with between 0 reviews and 100 reviews that show up on the first page and subsequent pages. I got tired of looking but never found my store.. I'm sure they are now going to expect me to pay for advertising for my store to show up?

The app was easy to set up and so far flows well with Shopify platform. Customer service was excellent helping me with my specific questions and resolved them very well. My only suggestion would be to gather some data about customers choosing the star rating and mixing up 1 and 5. We have had some customers communicate that they mixed up the rating because they found the layout of the stars to be confusing. I know this is a choice of the business owner but I frankly wasn’t sure which to choose because they were both not great. Would like to suggest that you present the choices like this: 5 ⭐️⭐️⭐️⭐️⭐️
4 ⭐️⭐️⭐️⭐️
3 ⭐️⭐️⭐️
2 ⭐️⭐️
1 ⭐️ Much easier visual. Says the customer can go back to email and fix it but they weren’t able to so it’s highly disappointing when the written comment is highly complimentary but the star rating is off. I understand that you can’t control someone pressing buttons but your star ratings and visuals/graphic choices are not clear. They look like a number line not a rating scale. Other than that issue, I am highly satisfied.

New to Judge.me but so far experiencing the functionality on the website GREAT. Mohammed assisted greatly and his service is fast and on point. The only downside is the Review Request Email format for Outlook emails is scrambled and not working, even though template setup and editing is great, the actual email delivered is far from it (work on other platforms) - Hope they can sort that one out soon. If they do, then it's a full on 5 star!

I was looking for an easy and free or affordable app which allows me to collect product reviews by sending out emails, and I found it.
The customer service chat helped me set up the app with Shopify. She was so kind and listen to my issues patiently. After this customer experience, I feel very comfortable using this app.
I just started using so I am giving 4 stars at this moment but will give you five after I discover more features that I do not know now.

I believe the app offers many options to be used. I am currently on the free plan and started using it. So far I found it more difficult to install the app and load reviews via CSV files than on other review apps. Maybe there is a bit of an overkill of features and forms to be filled out. Perhaps I still have to get to know it better. The customer service is very helpful!

Affordable review option with great support.

Could improve the backend setup area to make it more user friendly, its a little confusing to figure things out but overall good value for money.

Product reviews so far seem great. Had an incident where an archived review got stuck; but support was swift and the technician, Ben, was very quick with noticing an issue and clearing it within the backend. Not entirely sure what is the cause of that and maybe something for dev to look into; but overall, the App seems to be working as intended so far and the orphan review is no longer appearing on my page.

Thank you Ben!

I will say that they have awesome customer support and will work with you to help you achieve your goals. They were able to by pass the std setting to send review requests from the date of install forward and they did que up my previous sales prior to installing to send out to all my customers.

I can be app challenged, but found Judge.Me to be relatively easy to use. I was able to set it up myself. I have had a couple questions, but found their support people to be extremely helpful. I think their monthly charge to upgrade is also reasonable, especially for a new company. I would definitely recommend this app to others.