Judge.me Product Reviews

We have been using Judge.me for a while for our review collection and find it has been super beneficial and very easy to use and customize. I hope one day there could be an option to upgrade and integrate with Google Customer Reviews (not just product reviews) but I understand that is probably a hurdle with Google itself. Overall very pleased with the app and customer support.

This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.

There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.

While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.

This review app does everything I need and then some, and it's not expensive at all for the Awesome Plan.
Wound up abandoning Yotpo for Judge.Me, and now I have more features, cheaper pricing, and their support team is amazing.
Very quick to reply, assisted and installed things for me when I couldn't figure it out, and got it all done while we were engaged in the Chat feature.

I have used Judge.me reviews on two sites that I have built. The app works as expected and the customer service staff are very responsive in helping you achieve the look you want for your store. I appreciate their assistance. Great app, highly recommend.

very good service. I have questions regarding import reviews by myself and the problem is how to upload images. now I know how to do it. very appreciated!