Judge.me Product Reviews App

Brilliant support available with this app and they reply within a few minutes in the live chat. I had lots of queries about the set up process of initial review requests to reminder emails and set it to multiple review email template (with the option of just putting the main product in the emails without all the add-ons) This was all explained to me by their support and it helped me to tidy up my review system and limit it to the main product for each email reminder.

My review conversion rate is already at 25% of emails sent using the multi product template. I was using the single review template version before which was sending out review requests for each item in the order..including accessories or add-ons. This cluttered the review process and conversion was only around 4.5% using that template. So a huge improvement now.

In addition, the user interface is very clean and useful as it has the request history of emails that were sent out, pending requests and status of whether sent emails were opened or not...and all reviews are verified when they are written from clicking on the emails.

As a side note, In order to improve email deliverability, make sure to use your website email address and get it verified using the judge.me support. Status of "sent successfully" means it was sent but didn't land in the customer inbox, and "email delivered" means it was successfully delivered to the inbox.

There is also a photo reminder email in case a review is left without a picture which is a great feature to optimise photo reviews.

However, the coupon code system to incentivise reviews could be improved because when that feature is activated it sends coupon codes out to ALL reviewers from the initial request email to reminders. It would be better if the coupon codes could be activated only for late reviewers from within the 2nd and 3rd reminder emails in order to incentivise them for a review. I hope they can update the app to include this feature.

But overall, a fantastic service and a great automated review system that is already optimising the number of reviews for my website.

Just make sure to use the right review template for only the products that you want reviewed and you're good to go!

Combat Katana Raw Carbon Pro (Gen 2) review:

I’ve had the pleasure now to play quite a bit with the new 2nd generation Katana paddle. First off – the new graphic design and color combinations rally look smart. I’ve had quite a few players come up to me and ask about it based on looks alone. (I’m currently playing with the white one). The thermoformed head and quality handle add to the value. They come from the manufacturer at 8.0 oz, but I’m able to bring that down to 7.8 oz by changing the grip to my preferred brand – I do that with all of my paddles. In terms of playability, I’ll start with the gritty raw carbon surface. The amount of top spin, side spin and cut that I can generate with the paddle is the most that I’ve played with. For me this comes into play at the net where countering a drive or dinking really benefit with a cut to keep the ball low. The thicker core allows me to control the ball very well when I’m being attacked while coming to the net. I’m able to drop the ball into the non-volley zone from mid court noticeably better than my previous paddles. I’m guessing that the thermos-formed aspect of the paddle helps in this regard as the sweet spot is very reliable. In terms of weight, I find that this is a very balanced paddle. As a result of this balance, my hand speed at the net is great and at the same time I’m able to hit consistent, firm ground strokes. The combination of the surface and the balance has allowed me to hit great dipping passing shots. Overall, I think that Combat has done a great job of combining all of the latest paddle technology into this Katana Raw Carbon Pro paddle. I’m really enjoying playing with it.

Mike Schwarz

UPDATE: Gabriel from Judge.me contacted us within a few days and ensured we were being taken care of. The support and attention we received from him wholly turned around our sour experience. This app is exceptional and is peerless when it works properly or has support like Gabriel's.

We have decided to stay with Judge.me. If anyone from management is reading this, please take good care of Gabriel and nurture talent like him. He made a big difference. Also, please train your chat support to his caliber.
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This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.

There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.

While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.

We are a small business and so many people purchase off the reviews of others, (just like you are now reading this review) so we knew it was important to find a company to showcase reviews on our website, and would work with our existing Shopify account. We've had nothing but a great experience with Judge.me from initial install, to how the product looks on our website (looks awesome!) and more and more reviews everyday! Gotta love that! Plus I recently deleted a product by accident on my website and unfortunately when you do this all your reviews go bye-bye! I reached out through chat and Rodrigo was able to find those reviews and add them back to my website!!!! I can not express how Thankful I was for this, no words, it was several reviews and I hope Rodrigo wins the lottery!!! ❤️ Great app we love it!

We've been using Judge.me for one brand for around two years now. It's out-of-the box functionality will have you ready to go in no time, but also offers customization and integrations with other platforms we use. Their support is top notch as well, all around I'd suggest giving Judge.me a go if you're looking for a hassle-free reviews solution