Judge.me Product Reviews

I am using the free version of the Judge Me app on our Shopify store. I love that Judge Me automatically forwards emails to our customers (which I have been able to customise) to remind them to write a review for the product they have purchased. We get a good result from these emails with over 50 verified reviews to date. I have found their customer service to be helpful on the few occasions I have needed to contact them.

This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.

There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.

While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.

Fantastic customer service! Helped me right away with all the questions I had.
I'm creating a headless version of our website and their ability to show reviews on external developments is so great. Not many review platforms offer that.

This review app does everything I need and then some, and it's not expensive at all for the Awesome Plan.
Wound up abandoning Yotpo for Judge.Me, and now I have more features, cheaper pricing, and their support team is amazing.
Very quick to reply, assisted and installed things for me when I couldn't figure it out, and got it all done while we were engaged in the Chat feature.

I have used Judge.me reviews on two sites that I have built. The app works as expected and the customer service staff are very responsive in helping you achieve the look you want for your store. I appreciate their assistance. Great app, highly recommend.