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I despise the lies from these guys.
1. "Unlimited Plan"
- the lie detector determined that was a lie.
2. "Sorry, whoever said that was new and fired."
- the lie detector determined that was a lie
3. "Ok we will stop billing you for that"
- the lie detector determined that was a lie
4. "Oh, the free plan doesn't work anymore because our plans are based on site traffic, not promotion impressions. Your Free plan appears to cap out at 5000 visitor sessions per month."
- the lie detector determined that was a lie
The free plan worked just fine until I wanted a refund after getting rebilled for an annual plan I unlike the one I originally signed up for.
A+ for being my top Shopify shady app for both 2016 and 2017 tho.
This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.
Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at support@justuno.com.
We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?
Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission
Outside of our support channels, you can find tips on getting started with Justuno in our knowledge base. Here are a couple of articles on getting started and testing:
• https://support.justuno.com/en/getting-started
• https://support.justuno.com/en/kb-search-results?term=testing
having to wait 48h between replies is unacceptable! its 2019 wake up.
Worked fine and now it's the app is bugged.
If someone is replied, please send a real Tech person, I don't need someone who copy paste the articles from the help page.
I started paying for the App a few months ago. I was always logged in under a previous email. That email address has been deleted so I have no way to recover the password or login.
I got an inital response from "Matt" from customer service acknowledging my issue.
Now It's been a few days since that initial response, and I've contacted their support each day and getting no response. I contacted them again yesterday and today and have heard nothing.
I am spending $1,000s on FB ads and I believe an old JustUno popup is popping up, so you can imagine how annoying this is that I can't modify it to correlate with the FB ads.
All I'm trying to do is log in so I can change my JustUno settings, and they have failed to help whatsoever.
Extremely frustrated, hoping they see this and finally fix my issue.
Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues.
We’re so sorry for this delay and someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused.
This app is Complicated in use. The functionality is not up to mark. Seriously no recommendation from my side.
I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!
We're sorry you feel that way about your support experience, that's not what we strive to provide our customers. However, you were correctly charged $29 for the month following your plan downgrade according to our dashboard. If you have other issues or this is not what you see reflected on your end from Shopify, please reply to your support email chain.
Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues. Your feedback is important to us. Thank you for using Justuno.
Ridiculously expensive for what it is and customer support is terrible. I wouldn't recommend this app to anyone.
Hi there, sorry you found our pricing model to seem expensive. We provide all features on all plan levels (except our AI features) so that merchants of all sizes can take advantage of our CRO tools at a fair price point. Additionally, our customer service team is available 24/7 and we pride ourselves on providing helpful, actionable service. If you'd like an audit of your account and some guidance on getting setup/customizing your promotions, please contact our support via the chat tool on justuno.com or create a ticket here: https://support.justuno.com/en - we'd love to help!