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This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.
Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds ...
We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?
Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours ...
having to wait 48h between replies is unacceptable! its 2019 wake up.
Worked fine and now it's the app is bugged.
If someone is replied, please send a real Tech person, I don't need someone who copy paste the articles from the help page.
I started paying for the App a few months ago. I was always logged in under a previous email. That email address has been deleted so I have no way to recover the password or login.
I got an inital response from "Matt" from customer service acknowledging my issue.
Now It's been a few days since that initial response, and I've contacted their support each day and getting no response. I contacted ...
Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues.
We’re so sorry for this delay and someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any ...
The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for ...
We understand you were unhappy with the service you received with Justuno. In reviewing your file we found there was some confusion on what Justuno provided and we attempted ...
I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!
We're sorry you feel that way about your support experience, that's not what we strive to provide our customers. However, you were correctly charged $29 for the month ...
Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be ...
Ridiculously expensive for what it is and customer support is terrible. I wouldn't recommend this app to anyone.
Hi there, sorry you found our pricing model to seem expensive. We provide all features on all plan levels (except our AI features) so that merchants of all sizes can take ...
This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!