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It's ok. App design isn't that great. Product works though.
Super easy to use and integrate. Excited to see results once all our campaigns are published.
The app functions are great for my store. Still wrapping my head around how to make sure certain aspects work properly.
I'm still struggling with this. It's really extendable but also a bit complicated, or, at least more complicated than it feels like it should be. I'll post another review when I've had more time to understand it.
Amazing team - very helpful - shout out to Matt and Chris for getting things setup so quickly and answering all my questions. Above and beyond.
Thanks for your review, we'll be sure to pass along a high-five to Matt and Chris!
powerful stuff i like it v much. love the instant code generation without requiring custoemrs to check their emails to get the code which may lead to a change of mind. as they say, buying is emotional
worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.
Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.
This is a slick free app. Impressed with the UI and smoothness of the pop-up. Creates a stylish look.
We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate.
We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo.
Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense.
The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings.
Nonetheless - support was no help.
If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them.
We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that!
So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account.
This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them.
We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....
Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support.
In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown
This app is Awesome! Very easy to install and well analyzed. Looking forward to great business ahead. I would recommend this app to anyone new to E-commerce