Justuno ‑ Email & SMS Pop ups

Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.

Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.

I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.

The worst. App doesn't save campaigns correctly and I have to keep going back over and over to fix them.

App doesnt show up in our store, we have emailed customer service 10 times. The only response we get is that we need to reinstall the app (which we have done already) and that the code is not showing up in our theme. We use a shopify theme and they tell us we need to fix our code?
All other apps works in our store just fine

While the product seems promising, it's falling short in far too many ways.

My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet.

The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers.

Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with.

Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it.

Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later.

A refund has been demanded for the managed services, or we'll just file a chargeback.

We may continue with the software, but the managed services is a complete joke.

UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications.

Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities.

Extremely slow and there are a lot of bugs that make me crazy !!!!!!!!

This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.

Be careful, it is not easy to cancel your account if you need to. I tried to cancel my account several times, it takes me two months to finally cancel my account. First time, when I contacted them to ask how to cancel account, I was told I can do it in my Justuno account easily. However, when I went to my Justuno account to cancel my account, actually, there is no way to do it. Then, I was told have to send request to cancel my account. I sent the email to them to ask 'Please cancel my account on July 9th, I do not need it anymore', two weeks later, I found I was still charged $299.99 on July 14th again. I contact them once I found that, they said they sent me an email to ask why I need cancel my account. Before I told them 'why', they would not cancel my account. They will not refund me for the payment they charged after I request to cancel my account. I have to wait until August 14th to cancel my account. Nothing they can do now. This is the worst experience I have never with the shopify app providers. This app price is super high, you may easily find an app to provide same function with 1/3 price or even free, very bad customer service. The sales man is very nice, but once you paid, you will be in a bad ass situation.

I tested it's effectiveness on exit intent pop up and couldnt even get it to pop up after multiple tries. Going to try something else.