PreOrder App+Partial Payment K

great customer service

very good design, they help me a lot, thanks for the help

This has been my favorite app for over a year now for all of our pre-orders.

The team is phenomenal every single time.

Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter.

The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.

(Update)
After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app.

(Previous review)
Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.

Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees.

Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment.

Awful app, awful people.

Ja definitiv empfehle ich diese App.
Intuitiv, leicht verständlich und es wird bei Benutzung gefragt, ob man Hilfe benötigt.
ich hatte drei kleine Problemchen, bei denen mir sofort geholfen wurde.
Anne hatte zu allem einen Tip!

Lieben Dank
Sara

I needed some help with the button and they were able to get it right in less than 5 minutes. I appreciate the help tremendously.

Customer Service is fast and extremely helpful

So easy to use! We were set up in minutes and the customer support is second to none. I had a query and Vitalli responded and fixed them immediately at 6pm on a Friday evening! I would highly recommend!