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Thank you for the great customer service and for refunding me.
Solves lots of problems but isn't as seamless as we'd hoped for our situation.
What can I say from install to now soon to be uninstall - problems!
Add to cart function does not work - on my site
The ap removed add to cart button from my site
I now have to re-upload and publish multiple SKU's
What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly.
We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme.
Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago.
We’re here to assist you and ensure everything works as expected.
Warm regards,
Kaktus Apps Team
Emily provided the best support, now the app is up and running perfectly.
Very easy to operate and customer service with fast and efficient response
Super Support von Tom, alles cool. Klappt einwandfrei!
great customer service
Facil de instalar y soporte de 10
Easy to use and helpful customer service available in the early morning. I had trouble at first but Alex explained that once you set up the app, you have to go into the settings and sync the products for it to update on your website. Plus I was able to change it from saying pre-order to say back-order. By far the best low cost back-order app out there.
Thank you for sharing your positive experience with our app and our customer service team. We're thrilled to hear that you found our app easy to use and that our customer service team was available to assist you early in the morning when you had trouble at first.
We're glad to know that Alex was able to explain how to sync your products in the settings for them to update on your website, and that you were able to customize the display of the pre-order message to "back-order".
Please don't hesitate to reach out to us if you have any further feedback or suggestions.
Best regards,
KaktusApp team