Kin Custom Fashion Dropshipper

As a student, I've been exploring part-time income opportunities. My love for fashion led me to discover drop shipping, which appealed to me because it requires minimal upfront investment and eliminates the hassle of managing inventory or shipping. I came across Kin Custom's white label products and was impressed by the variety they offer. After receiving my first order, I was happy with the quality of the products, and the shipping time was pretty good too.

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

This app is easy to use, even easier with a computer. The interface for cell phones is frustrating but they do tell you that the app is better on a computer. However, with everyone using their phones these days for everything, a better cell phone interface would be great!

The convenience of the app in terms of being able to see mockups of all kinds of products with your design on them, then deciding which one to design is great. Also, the option provided to do your descriptions and name your design once, and when it is uploaded to shopify it is auto added to each is cool too. However, I have yet to discover how to change the names of my designs once they are done, and there should be a bulk edit ability in the app to make changes to pricing, descriptions or sku’s, etc.

Interface between Shopify and this app is not as easy as Printful, but even with Printful, you still have to finish entering some info on each product, as is true for this app. I would love to not have to do that.

And, when an order is received, I have to manually send it to KC Custom, pay for it myself and manually add the tracking number to Shopify. Which is not updated by them, so I have to manually archive it once it’s delivered.

I love the variety of products offered and thus far I have not received any customer complaints about quality. I ordered a bag/purse for a sample and it felt “sticky” and looked not true to what I was expecting in terms of color, but not sure if it was because of my design, or my phone colors, the printing process or if it was bagged before it was completely dry. I ordered the slip on flyknit shoe as a sample and they were beautiful. The branded packaging of both the bag and the shoes were really nice as well!

My biggest complaint I guess is with fulfillment times and shipping times. In general, allow two weeks from order to delivery. I wish it was quicker, but since it comes from China, I understand.

So my review is mixed cause I have mixed feelings about this app. For now, as long as they offer unique products as they do, and have great customer service, which they do have, and the design process is stellar, I will continue to use them and put up with the downsides to this app, but they would be so much better with a few app changes and faster shipping.

Ps: it would be great to see some Polynesian/Asian models, larger (Above 2-3X) sizes, all over print onesies, more children clothing and accessories, more dog products, mens button down, short sleeve and long sleeve shirts, and women’s long casual dresses. Also it would be great to have a choice of background colors for products, and a selection for mirror printing on items. Also, when you have to add another design, it would be great for the program to default back to the page with all tour designs, rather than downloading the design again.

In spite of all if this, I love KC Custom and find myself designing like crazy!

Mahalo!

I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?

Right now I’m rating this pod company a 1 star, because they currently lack important features that are needed for seller success. One of those features are integrations with online market places, and sale channels. And another feature is an advanced editor that includes a repeat pattern feature and background color changer. If you are a seller/designer who is serious about success then you know that these features are must haves. And without these features you’re setting yourself up for failure. If these features are added soon then i will change my rating to a 5. But until then i will not advise any sellers who is serious about their business to join this pod company until they add these important features. With that being said, a good thing that i like about them though is that they currently have a lot of products which i like, but unfortunately there’s no way that i can design the products the way that i need to because of the limited editor. Also since they’re based in china, they’re using the china size chart, instead of the United States version. So we will have to go through the trouble of telling our customers to move up 1 size to get their correct size. That’s too much trouble, and we shouldn’t have to do that. Instead what they need to do is add an option for sellers to use a United States version of the size chart in their mockups since most of their sellers are in the United States. That would help us sellers out a lot.

The app is really good, they have a custom branding option that is pretty cool and important to my brand. However, their help support team does not respond within 24 hours like they state and there's no phone number to call Kin Custom. I opened a ticket several times and they finally reached out after 3 days but blamed it on the time zone difference....after getting my problem resolved they still have not shipped my orders. They state that they allow 3 days processing time before an order ships but now this is going on week 2 and I still have not had my orders shipped to the customers. Blame it on COVID if you want to but 2 weeks before processing the order is a long time and now my customers are upset. It looks really bad on me and Kin Custom. Because of this, I don't think I will be moving forward with them in the future. I need to look at other options. It's very disappointing because I really wanted to like this company.

I love the app. Very easy to use. Great variety of products with design gallery. I highly recommend it.

There’s definitely room for improvement. I normally use printful and printify, so my expectations are high. I checked out this POD app due to the windbreakers, joggers, etc. The samples that came in were nice, but the biker shorts are a little see through. Also the colors come out way darker than what you load for mock ups. I was looking for a gold and deep red, but ended up getting something that looks a bit orange in certain light and maroon. Luckily my customers haven’t complained yet. *fingers crossed* I emailed the customer care about it and they basically said they can’t control how its printed. I even sent them a picture for them to see the difference. Thats rather disappointing. I feel like using the mock ups are a bit misleading now since the color doesn’t come out exactly how you upload the design. I’ll be ordering samples going forward and taking pictures on my own. This is rather expensive, so I’m not sure how long I’ll be using them due to that aspect. Probably will find a wholesale vendor in the near future since streetwear is really popular. I do love the custom branding! Also I’d prefer if the custom branding option was something you could permanently turn on without having to select it every time you process orders. There’s also no option for your to add the feature should you forget while checking out. That would be great to add since they give you the option to update the address or shipping method on orders after they are placed. Either that or we need the option to cancel orders! At least within the first hour of creation. Especially since you can’t make order modifications to anything but the address after its submitted, we need to be able to cancel to correct mistakes. I currently have an order I forgot to add my custom branding to, an inquiry was submitted, and hopefully customer service reaches out before the garments are made or its a waste. I do not want product going out without my logo. Customer Care definitely needs some work ASAP. The response time needs to improve (Going on 2 days with no response), and we need more than just an inquiry submission form. Some type of live chat, or phone number would be better. A lot of ppl are small business owners and customer retention is important. We need to be able to resolve issues immediately to ensure that our customers return. The customer service efficiency we receive trickles down to the level of customer care we provide as sellers. Also my coupon code for the first 30 days did not work on the last day. I wonder if this is due to timezone differences. If so, they will need to make the necessary adjustments for US customers. Hopefully this helps anyone looking into adding them to their store.

Sizing does not consistently align to the sizing charts that they share for the products. Would recommend only for accessories or items where sizing doesn't matter. From my experience, mens tees [mens tee / mens graphic tee] and swim trunks are one to two sizes off. Outside of that, the custom branding is a great option. Shipping is consistently good. Several product choices.