Kin Custom Fashion Dropshipper

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers.
We would also add that the customer service has always been responsive, and the ship times are very reliable.
KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!

Shopify Integration App Review: The Shopify integration is complete crap - please fix your app! None of the app buttons work, including the orders button, so i always just have to go to the full website to get ANYTHING done. Seriously, they are like dummy buttons.

Kin Custom Review: The product selection is just okay, though I really appreciate more trendy styles that other companies don't have - still, have to source products from other POD companies to round out my catalog (i.e. no hats, etc). Prices are VERY high compared to competitors like Printful and Printify, i'd understand this if branding was included and customer service was strong. Neither is true. You pay an additional 1.99 PER PRODUCT for custom branding. I'm actually not too upset about that and i think it's worth it if you are building a brand. The quality of the branding sets are top notch! BUT it definitely hurts the margins, unless you want to charge $40 for a basic tee with free shipping... (shirt base price + shop fees + shipping + branding + taxes + your markup...yikes) - not even accounting for marketing and returns. They should revise their pricing model to be more competitive, as I can only reasonably source trendier items like joggers, track pants, and a few more niche items that i can't get elsewhere.

TLDR: Crap app. Decent selection, best for more trendy attire. Very expensive. Great branding sets (at an additional cost).

My initial order was cancelled because they were unable to apply a promo code discount. However, they kept my money. Still waiting for a credit to my Paypal account. Unable to recommend this supplier at this time. They took my money $226.88 without providing product. Customer support is a 24 hour email response. Not effective in resolving order issues. Sure hope this is not normal.

Update; Within 24 hours I was contacted by Amina at Kin Custom. They credited my paypal account and corrected this issue. They also admitted accountability and assured me they will learn from this scenario to improve in the future. Very Good! I Look forward to working with them in the future.

I initially liked the app but have NOT been able to add new designs to my website for weeks now because the page crashes on my macbook, ipad, and computer.

What the hell happened to you guys! You really do this to your sellers? Change the way you handle shipping and not let anyone know about it! Im done using this company and I recommend anyone that wants to run a successful ecommerce business to stay away! Their support has gone dark and do nto respond to any of my inquiries. Recently my orders were getting delivered within 3-7 days now im showing they are using freaking e-packet delivery and SF express which is taking a month or more without proper tracking!

Then im seeing they are tacking on an extra $6.99 for premium shipping without letting anyone know about it! WOW talk about shady business practices from you guys!

The least you could have done was reach out to your sellers and tell us that you are changing things instead of leaving us in the dark. What a joke this company is and i am removing all the products from my store ASAP!

I don't expect them to answer me, but the worst part of this process, will be having to created all of my designs and merchandise all over again.

The hits just keep on coming. Delivery is the backbone of any business. If you can't deliver, on products or promises, you're not worth much. As a service industry provider for the last 15 years of my life, I know what underdelivering, can do to a reputation.

I'm not sure why, for THIS last order they switched carriers, from DHL to FedEx, but it is generally known, that FedEx has the worst reputation out of all of the carriers out there. I ordered the items on Thursday October 31st, with rush delivery. Had this been DHL (based on ALL prior deliveries, at least 7 by my count), the latest I would have received my items, probably would have been Wednesday. DHL is known, at least to me, for sending me updates regarding shipping, stating that a package will arrive on a Wednesday, and they have ALWAYS overdelivered, and it arrived the day before. There hasn't been 1 shipment, where DHL hasn't delivered a day in advance.

Now, for the most important delivery I have to date, they use the worst shipping company on the planet. The worst part is, throughout this entire process, Kin custom has been dismissive, flippant and extremely cavalier about the fact that I'm going to miss having clothes I had designed, and paid double to have made in time for this event, arrive 3 days too late, without an apology.

The sublimation process for the clothing, is far better than expected. That being said, it's definitely not that way for the sneakers. The one's that I've designed, that have colors on the tongue part of the sneakers, show cracks through the color, after only wearing them for a day. I personally would gladly pay more for a deeper, richer sublimation process, so that the sneakers don't look like they've been spray painted in the area, where the foot motion leaves a crease. The crease itself is not the issue. It's where the color cracks where the crease is, and it looks like it was wrinkled white spray painted sneakers. I'm not sure why I'm not able to upload pictures here, but I will send it to them directly. Outside of that, the cushioning on the insides of the sneakers is better than expected.

The socks on the other hand, are way too thin. I had to take them off my store. They are not all what I expected. The consistency of the material, is like a dress sock.

I hope that they can improve in this area, because I believe the shoes are good quality. Out of the box, they look good, but after a day of wearing them, the color on the sublimation process, does not hold up.

I’ve been using kin custom before they had a app on Shopify for my store and never had any issues. Now my orders never import over. I keep getting told to set up a API and download the app in the app section when the app is downloaded. Then I’m prompted to login in all over again and when I do that I get “system is busy try again” . This has been going on for almost two months. I’ve reached out to customer service and it took forever to respond & the one that did just sent a basic answer and never responded back.

I don't get the bad reviews.

I was wary of using kin custom based on some negative reviews. I'm glad I tried them.

Their products are awesome, the quality is great. The prices are fair and the branding option for the price is very good too.

I would recommend and hope to deal with for more products on the future

I tried to custom design for pieces for my line and keep getting a 404 the page has disappeared message. I hope this matter gets resolved.