Kin Custom Fashion Dropshipper

Prior to this review the stars would've been at 5, but we have run into a snag and not sure what is going on behind the scenes to solve our problems. We've been trying to reach you guys the past couple of days but no response. We're aware the virus outbreak has wreaked havoc in the supply chain especially overseas but thought that someone would be able to get back to us from the OH location. We've also attempted to contact you on FB but nothing yet. We have ordered samples from you guys in the past to gauge fit and quality, but as of this hour - all of our previously created merch and designs have disappeared from the site via Shopify and on the full site (it doesn't matter which).

Some of these designed products were going to be presented on our site, but with the uncertainty now, that cannot happen. Prior to this time, the site was easy to use and the quality of products on offer was proper - and never had a problem with customer service.

Please let us know something so that we can proceed accordingly. Help?

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Edit 12/2/2020

KC has reached out to us and have been abundantly helpful in attempting to resolve our issues and at the very least to provide information as to what is going on behind the scenes so we're not completely in the dark. We appreciate the quick follow up and response from KC and will continue to do business with them. Our rating goes to 5 stars.

Their quality is amazing!! Even with the polyblend tees, they feel exactly like cotton!!!! I'm excited to see the product lineup for this year.

Would recommend using this if you like to design.Good printing quality and service.I'm very confident using this app to design and fill my store with products.

UPDATE: Rating to 5 stars as the product is great quality. I highly recommend using the custom tag sets if you can. They look great and really strengthen the look of your brand.

The only thing we don't like is that if you add a custom product and a wholesale product to your store and the customer buys one of each then your custom tag sets won't be utilized. So both products will show up with the Kin Custom branding even if you created one of the products yourself. Hopefully this can be fixed. Otherwise great app and I highly recommend.

UPDATED - After submitting my review I was contacted by Echo and received a detailed response to the issue I was having with getting my order properly imported. Thank you for getting back with an appropriate response that actually resolved my issue. Now I'm looking forward to receiving my custom apparel to see what the quality is. Will update with 5 stars once I confirm the quality of apparel. I think this app is going to be a great choice for us if the quality of apparel is as good as it looks in their promos.

Unfortunately, after having an unresolved issue with the FIRST order I have to delete. Don't want to risk hurting my brand with bad customer experience. Very sad because I was so happy when I found this app.

I have been a member of KC since 1 year ago. I am so happy to find kin_custom on Shopify app, It is easier to use and effective. Here is a perfect starting point for product design and branding. Fairly priced and has most of the customization you'd eat with a variety of options.

Finding a manufacturing company in footwear that doesn't require a minimum order is very difficult. Not only do they not require a minimum, but I use their private label to have all of my branding including the shoe box and different places of the shoe like the insole.
I ordered a sample and received it within 6 days. I personally did a wear test for 2 weeks and not a single complaint. The shoes are beyond comfortable and even with a small scuff, I spot cleaned it without my print being affected. They're durable and it's been great giving my customers affordable footwear options.

Great service and great app. I would highly recommend

I just started using this app and was very happy to know that you offer custom logo labeling which is highly important for my brand. Thank you.