Kin Custom Fashion Dropshipper

Good luck getting any technical or customer service from this company.
No Live Chat availability, No Email Response--Shopify can't even get in touch with them!

I would rate this negative stars if I could. I am usually not the type to write reviews and this is probably like the 3rd or 4th on I have written in my life. But I have to say it was bad. Awful. The quality of the sweatshirt is almost like synthetic t-shirt material, which was expected as it did say polyester. However, I am so disappointed with the printing. The quality of it is like fazed and pixelated. I had done cow prints so would it have been really that hard to vectorize it or realize that it didn't look right? I have used many POD services and none of them had ever turned out this horrible. I am not trying to mean I am just disappointed that I spend $37 for my birthday on basically a piece of crap. Furthermore, I was taking a look at the packaging and it is so fancy. I wish that they spent a little more money on the product that they were selling rather than the packaging. I cannot say for other products on this site, but I highly do not recommend the cropped sweatshirt at all. Very disappointed will not be using for sweatshirts again.

Not as it appears! Lost orders, they changed shipping without informing---you risk losing good customers and money losses. Save YOUR time. Unreliable and no resolve. I'm still waiting on an order paid in full and not received. AND NO ANSWERS. I removed them and had to file a claim to get my money back. Highly disappointed. They literally promise more than they delivered.

** I have a feeling that any positive reviews will be prior to OCT. 2019 prior to this, I may have even left a good review -- something went way south and the "idea" the app presents is full of massive potential. But, without the integrity and honesty behind the service and shifty practices, it makes it just an idea with potential. Sad. Just a waste of great potential. Customer Service and integrity along with shipping are staples to be successful as a reputable supplier. Shame Shame. Accountability ZERO.

TOO SHIFTY and UNCERTAIN.

I currently use this site. It's not an app thats the first mistake. It crashes on me all the time which is the main reason I have not added any more designs to my store and I have not exported the products to my shopify account I don't promote my store because I cant update my collections. Due to the site crashes very often while I'm in the middle of a masterpiece. It's very annoying. I ordered from another's shop that drop ships their brand only using kincustom and it took 2months to ship. I will add this is during the pandemic and end of year beginning of year holidays but 2 months is a tad bit too long. I had forgot about the order until one day I got an email saying that my product would be delivered soon. Personally the material is fine. Even having tags is fine. What my biggest fear is kincustom won't be able to capture my color schemes because that is a major part of my art. Not to mention the use of black. Even the shop owner I purchased from said that her black was not the same color of her design granted she used the default designs. And gang rags and called them her designs. I thought how can you mess up black? So what I've done is just created different color schemes because I'm the Queen of Mixed Colors. And now going back to add my designs if the site will stop crashing on me.

The branding customization and production time is great but the products look nothing like the photos...they have a nice feel but it look very cheap and the packages come with a large "Made In China" sticker. If the products had a regular look we would be happy but the shine cheap look is a no go with the higher price tag per item compared to competitors.

Great service and great app. I would highly recommend

As a pod platform is just awesome from the interface to the price all good but my gosh the team support is just non profesional , i ordered something in august ... 6 octomber still waiting for my order or an answer xD

I accidentally deleted the app from my Shopify store and now it won't reiinstall, despite several attemps, clearing cache, etc. All I get is a page not found when it tries. I reached out to the developer through the link available here and no response after several days. I like the setup of products and selection, but it's a pretty useless app if I can't get it to reinstall after I oopsed it out of my shop. Getting this fixed would be a big help and change my opinion of KC a lot.

UPDATED: It was suggested that their response went to my spam folder. It didn't because it never even showed up. In addition, once they did reply, they called me "David." My name is not and never has been David or anything like it, nor anything remotely male. I'm female. They eventually did get my name right after they "updated" the software. Said update only happened after the original review. Note that I had the same issue with Teelaunch and they got it fixed within 24 hours. Upgrading to three stars because of the slow response and not bothering to ensure they were addressing the correct person. On the plus side, they get a fourth star because their interface is actually pretty slick to work with.

I've been using Kin Custom with my store for over a year now and since the beginning I've loved how easy it is to take my ideas straight to production in a matter of minutes. Now that's it's integrated with my shopify store it makes the workflow even faster! My only issue is the sizing of the shirts and such. As a 6' 5" 245lb man, I find it hard to wear some of my own brand due to the XXL max size limitation. If they get that bumped up a bit I won't have a need to use anybody else for my brand.

Why is it I can only get a response from you when I leave a review. I have sent three emails and not had one response.