Kin Custom: Print On‑Demand , 83件のレビュー
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I purchased a sample order through their site of the tech backpack. A standard size laptop doesn't fit in there, it's not wide enough. They said i should have checked the measurements. I didn't think I had to check measurements for something called TECH backpack which is usually for laptops. It's awkwardly long, so too long for Ipads or Tablets, I don't know what the purpose of this thing is, and I can't return it or anything because it was my fault. Second issue I had, I asked them if when I order a sample order there will be any prices or anything that shows it's them sending me, and they said no. When I received the product, there are Kincustom tags and their website on one of the tags, so good thing I didn't order a sample with the customer's address. The only good thing was the shipping being fast , but other than that I didn't have a good experience.
Hi Enlightened Chameleon-
Thank you for using Kin Custom for your print on demand & custom design needs. We are excited for your business and want you to be successful.
We want to apologize that your backpack did not work for your needs. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions on using our Creator Studio.
https://knowledge.kincustom.com/knowledge
Thank you for commenting on our shipping speed, we always strive for a less than 3-day production time on all orders. With that said, final orders do ship from our Home Office in Ohio.
If you have further questions, please reach out to our Customer Experience Team and we will respond quickly.
-Kin Custom
I just started using this app and was very happy to know that you offer custom logo labeling which is highly important for my brand. Thank you.
Hi Zumk.co,
Thank you for the review, we can't to see what you design! Let us know if you need any help along the way.
- Kin Custom
First off the good:
Many of their products are great and if you take care of them they last a long time. I have had rave reviews with their hoodies, shirts and yoga pants especially. I haven't had any major issues with the products at all.
But unfortunately after a long time of happily using their items they've left me with no ability to be able to continue with my business.
They changed their shipping policy which has effectively priced them completely out of what I was trying to do. Going from free shipping to $7 USD is an astronomical change when you're already paying in Canadian dollars. The ability to pay a local currency would be appreciated so you have a better idea on how much the products actually cost.
The customer service is lacking or completely absent when you reach out. I've only got responses once after reaching out multiple times.
Their socks were especially disappointing and misleading.
It's a shame because a lot of their products are great, but it's simply too unreliable to be able to use them anymore.
Hi OneChicGeek,
We are so glad you loved the quality of most of our products but are so sorry our new shipping changes have impacted the growth of your business. As the economy around the world continues to adapt due the impacts of COVID, we could no longer support standard shipping due to extensive delays. In case you missed it, you can check out our COVID-19 Updates linked below which was on our checkout page and imported order page to explain in further details on why we unfortunately were forced to make these shipping changes.
https://knowledge.kincustom.com/knowledge/covid19-updates
As for our Customer Experience team, we realize we need more hands and are in the process of adding more employees to assist. Hopefully one day our paths will cross again!
-Kin Custom