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The application has its advantages, but also some drawbacks. For example, when synchronizing tables from one store to another, the tables cannot be edited directly; they must be duplicated first, and changes can be made only after that. Only the tables are synchronized, but not the other settings, which is also somewhat inconvenient.
In this regard, and with other settings as well, we received prompt and accurate assistance from Kiwi’s support team. Rayan fixed everything we couldn’t manage on our own and provided guidance on how to proceed if any issues arise.
Thank you for the thoughtful review and for laying out both sides so clearly. We understand how duplicating synced tables and managing settings separately can feel inconvenient, and we’re glad Rayan was able to step in quickly, fix what was needed, and guide you through the next steps.
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
Josehp heeft mij uitstekend geholpen. Hij reageerde erg snel, was erg beleefd en dacht goed mee. Dankzij zijn snelle en professionele aanpak was het probleem ook snel opgelost. Zeer tevreden over de service!
Good app
Thanks for the positive rating!
We’re glad Kiwi has been a good experience for you so far. If there’s anything that could make it a full 5-star app in your eyes, we’d love to hear your thoughts. Your feedback helps us keep improving 😊
Saying that I'm using the very least form this app, at the moment seams very smooth and practical
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
O recomendador de tamanho não é muito fidedigno. Tive que desativar porque induz o cliente em erro.
Obrigado pelo seu feedback; ele é muito importante para nós.
O recomendador de tamanho funciona com base nas informações configuradas pelo lojista (tabelas, regras e dados de produto), e em alguns casos pode precisar de ajustes para refletir com mais precisão as medidas reais dos produtos.
Nossa equipe de suporte está sempre disponível para ajudar a calibrar o recomendador e melhorar os resultados para seus clientes. Já entramos em contato para entender melhor o seu caso e ficaremos felizes em ajudar a configurar tudo corretamente, caso queira tentar novamente.
Agradecemos por compartilhar sua experiência e por nos ajudar a melhorar continuamente o app.
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
so-far-so-good. It's been easy to understand.
We're glad to hear it’s been easy to understand so far, that’s exactly what we aim for. We’d love to make it a full 5-star experience, what could we improve for you?
So far great app
