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Only downside is when you need to import 100+ charts, it takes forever
Hi there Nova Copenhagen and team!
Thanks for the feedback! We're working on improving import speed, especially for larger batches like 100+ charts, and really appreciate you flagging this.
If you need help with anything, please don't hesitate to reach out!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
This size chart app is incredibly easy to use and intuitive. The setup was quick, and the interface is straightforward, making it a breeze to create accurate size charts for my products. I appreciate the customization options, which allow me to tailor the charts to my specific needs. The app has saved me time and reduced sizing-related returns significantly. I’m so impressed that I plan to use it for my other stores as well. It’s a game-changer for ensuring a seamless shopping experience for my customers!
Hey there Restored Athletic!
Thank you for your thoughtful review! We're thrilled to hear that the app has been a time-saver and helped reduce sizing-related returns. It’s great to know you’re considering using it for your other stores! We'd love to hear if there's anything we can do to make your experience even better, your feedback means a lot to us.
We hope to hear from you soon!
Help me with problems. And asked if i needed more assistance
Hey there LINDEN & GRAY team!
Thank you for sharing your experience! Is there anything else we can do to improve? We'd love to hear your thoughts!
If you need help with anything. Please don't hesitate to reach out to us!
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging.
And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Hi Jelly Kvlt and team,
Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service.
If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
Rayan was helping and he was very friedly
Hey there lilikoi Germany and team!
Thank you for taking the time to share the experience you had with Rayan! Your feedback is very important to us, and we'd love to hear if you have any suggestions that could help us improve our app and service. If you have any thoughts, please let us know!
We look forward to hearing from you!
Ik zou het zeker aan anderen aanbevelen, enkel al omdat de klantenservice echt enorm behlpzaam is.
Hey there Innoviva team!
Thank you for your kind review! We're so glad to hear that you’d recommend the app and that our customer service was helpful. Is there anything particular that you think needs to be improved to better suit your store's needs? We'd love to hear your thoughts.
If you ever need anything, we're here for you!
good
Hi Airy Step and team!
Thank you for your feedback! We're glad you had a positive experience. If there's anything we can do to make your experience even better, we’d love to hear your suggestions. Your input helps us continue to improve our app!
We hope to hear from you soon!
so far so good, I just started the new account!
Hey there The Skull Lab and team!
Thank you for taking the time to leave us a review! We're glad that you're liking the app so far. Do you have any additional feedback that could help us improve your experience? Your input is important to us and we look forward to your response.
Thank you for choosing Kiwi!
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.