Kiwi Size Chart & Recommender , 832 arvostelua

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 92 % arvioista on 5 tähteä
    768
  • 3 % arvioista on 4 tähteä
    28
  • 1 % arvioista on 3 tähteä
    7
  • 0 % arvioista on 2 tähteä
    2
  • 3 % arvioista on 1 tähteä
    27
4. tammikuu 2023

Customers service is not really good and not really available...
The app is cool but complicated. Hope they will increase...

PZT™
Sveitsi
Vuosi sovelluksen käyttöä
Staytuned vastasi 4. tammikuu 2023

Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!

Muokattu 26. huhtikuu 2022

Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
------------------
Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.

Reveil
Yhdysvallat
6 kuukautta sovelluksen käyttöä
Staytuned vastasi 28. helmikuu 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

1
1