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We had been satisfied with Kiwi with easy setup & ability to use our own designed template. However, we have had a glitch with our size chart since March and are getting nowhere with the help center. We have reached out 3 times and have been told our issue is high priority, then get no follow up. Our size chart worked fine for over a year and now due to this issue, our customers aren't able to easily navigate between tabs as we had designed it.
Hi team,
Thanks for flagging this. We're sorry to hear about the frustration. We checked and haven't received any recent tickets from you since April 16, so it's possible your latest messages didn't come through. One of our team members will be reaching out shortly to assist and make sure this gets resolved properly.
- Kiwi Management Team
We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.
Thanks for taking the time to share your thoughts. We recently added limits on the number of published size charts and introduced a small fee for stores with over 100 sales to help us continue improving the app and supporting our merchants long-term. Someone from our team will be reaching out to share more details about the updates and see if we can answer any of your questions. We'd love the chance to make your experience with our app better.
- Kiwi Management Team
It's easy to use for the most part. However, you cannot copy and past sizes like 23-34" if the Table Unit Conversion is set. I also wish that the filter bar didn't reset randomly. It'd be nice to filter by brand/product type/tag.
Thank you for your feedback. We truly appreciate it. Our team has reached out to you directly to offer assistance and clarify a few things.
For the unit conversion, the app automatically converts measurements when enabled, which prevents pasting specific values. However, a simple workaround is to temporarily turn off unit conversion, paste your size range, and then turn it back on.
Regarding filtering, the Product section is designed to show which size charts are matched to your products. The best way to find a specific product is to copy the product title, paste it into the search bar, and select it to see all related charts.
We're happy to help with any concerns you have. Please let us know if there's anything else we can do!
- Kiwi Management Team
Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.
We're sorry to hear about the issues you've encountered with our app. We haven't received any recent support tickets from you, and we also haven't seen similar reports from other merchants regarding these issues. It’s possible that the issue might be related to other recent changes made to your store.
That said, we'd love the opportunity to help make things right. Our team will be reaching out to you shortly to provide assistance and ensure everything works smoothly.
-Kiwi Management Team
The customer care is horrible - no one responds when the app on the website is glitching
Thanks for sharing this feedback, and we're sorry for the frustration caused. While our team worked across multiple tickets to troubleshoot and update you, we recognize the delays and gaps in communication weren't acceptable.
This isn't the experience we would like you to have. You're feedback is important to us, and we will do our best to make this right. Someone from our team will be reaching out to you shortly to offer assistance.
-Kiwi Management Team
It's impossible to get a hold of someone to help when something goes wrong.
We're really sorry for the delay in our response. That definitely is not the norm. We would love the chance to make it up to you.
Someone from our team will be reaching out to you shortly to assist. We already took a look at your store, and it appears that your size charts are working fine now. However, if you're still experiencing any issues, please let us know. We're here to help and want to ensure everything runs smoothly for you.
- Kiwi Management Team
I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly.
This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.
Thank you for your honest feedback. We understand the inconvenience this may have caused your business. Our team will be reaching out immediately to ensure this issue is fully resolved.
- Kiwi Management Team
Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.
There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.
Thanks for being upfront! We're really sorry our support didn't respond as quickly as you expected. That's not the level of service we aim for. We'll reach out ASAP to get this fixed and make sure you're all set going forward.
- Kiwi Management Team
they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind