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Nice tool for size chart
Hey there bearhouseindia and team!
Thank you so much for appreciating our app! We're glad that you liked it and we are grateful for your wonderful feedback.
If you have any questions about the app or need any help, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.
The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:
$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders
To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.
Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.
While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.
-Lauralynn
The app is practical. But unfortunately only available in English.
Hi there Pleist team,
Thank you for your honest feedback. We totally understand how important it is for your size charts to be available in other languages, please rest assured that our team is working hard to find ways to make this possible.
If you have any other questions, please don't hesitate to reach out!
Nice and easy to use
Hi there Secret Strangle Club!
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a hassle-free experience setting up our app in your store.
If you have any questions or need help, please don't hesitate to reach out to us!
Such a great experience with customer support! They were super fast, explained everything clearly, and fixed the issue in no time. Really made my day!
Nice app
Thank you for your feedback Elaya team! We appreciate the support.
the size chart can not be synced when you try to open a new store.
Thank you for your frank review.
We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.
- Kiwi Management Team
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team
Does everything I need.
We're glad that our app meets your needs Fayad team! Thank you for choosing Kiwi!