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Kiwi size chart is a very powerful app that we have been using for some time now. The app gives the ability to add sizing details into a clear, responsive table as well as give the customer an option to display in different units such as CM & Inches, which is a huge feature. Their customer service is great as well. We recently had a conflict arise with a new Shopify theme, and the Kiwi team worked with us extensively to create a solution for us.
Hearing that Kiwi has been part of your setup for a while really means a lot. It’s great to know the size chart tables and unit switcher between cm and inches are making things clearer for your customers.
We also appreciate you sharing that experience with the Shopify theme conflict. Those situations can be tricky, so it’s good to hear our team was able to work through it with you and land on a solution together.
Thanks for sticking with us and for taking the time to share this 🙏
This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution.
The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable.
Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!
Hi Portraits de Famille and team,
I’m really sorry to hear how frustrating this experience has been. Running into product page crashes, incorrect size information, and waiting on support without clear resolution would be incredibly frustrating for any store owner.
I was also concerned to read about your experience during the call. Conversations with our team should always feel helpful and respectful, and it’s disappointing to hear that the interaction left you feeling otherwise.
Your request to match the colors and fonts with your website branding is completely reasonable, and we understand how important that consistency is for your storefront.
We’ve just reached out to you directly by email so we can take a closer look at the issues you mentioned and review what happened with your previous support interactions. If you’re open to it, we’d really appreciate the chance to work through this with you and help get things back on track.
Thank you for sharing your experience with us.
- Kiwi Management Team
Great app, even better support!
We ran into a tricky technical issue with the size chart rendering on our theme, and Reg worked on it for weeks until it was properly fixed.
Never rushed, always responsive, and delivered a clean solution.
That kind of dedication is rare. Five stars well earned!
Thanks a lot!
That sounds like a frustrating issue to deal with, so it’s great to hear Reg stuck with it and got everything working smoothly in the end. We really appreciate you calling out the time and care he put in, especially with something as tricky as theme compatibility.
Thanks for trusting Kiwi and for the kind words!
Great experience and product.
I had an issue relocating the size chart link within several product pages that used a customization field.
I reached out to Kiwi's customer service and they resolved it within an hour.
That's amazing customer service!
Thank you so much for the detailed review!
We’re really happy to hear that everything was resolved quickly and that our team could help get the size chart placement sorted across your product pages. Providing fast and reliable support is something we truly care about, so this means a lot to us.
If you ever need anything else, we’re just a message away!
Excellent and efficient. Very prompt and helpful. Resolved issue in minutes.
We really appreciate you sharing this! 😊
We're glad everything was sorted so quickly and that the support felt helpful along the way. We know how important it is to keep things running smoothly, so it’s great to hear the issue was resolved in minutes.
If you ever need a hand again, we’re just a message away!
A great app and a great customer service
Reg was very patient and provided a solution!
Thanks so much for the kind words!
We’re happy to hear you’re enjoying the app, and we’ll be sure to pass your feedback along to Reg. If you need anything else, just let us know!
Outstanding support. Strong app. Has everything needed & more.
That’s great to hear! We’re really glad the support stood out and that Kiwi is giving you everything you need and more. We appreciate you taking the time to share this!
Really neat, customer friendly app & super responsive helpful customer service.
Thank you for the great feedback! 😊
We’re glad you find Kiwi user-friendly and that our support team could help quickly. We’re always here if you need us.
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
Great app, with many advanced features for any type of product. Has great templates. Overall, we recommend it. Also great support! We're very satisfied.
This is amazing to read, thank you for the detailed feedback!
We’re glad the advanced features and templates are helping across your products, and it’s great to hear our support team has been there when you needed it. Really appreciate the recommendation and your trust in Kiwi 😊