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This app has been such an important addition to our store. The size charts are professional, and the recommender gives our customers the confidence they need when placing their orders. It has also helped minimize sizing questions and reduce abandoned carts by providing shoppers with the information they need to order with confidence. I've had a few questions along the way, and their customer service has always been responsive and helpful!
Overall a great app with very helpful support.
Some things to mention -
1. the settings could be more user friendly with more design options that does not require use of CSS.
2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon.
Otherwise, it is great!
Thank you for the thoughtful five-star review, Elorëlle. We’re glad Kiwi and our support have been helpful, and we appreciate your ideas for easier design settings without CSS and broader localization options.
You can submit a feature request by clicking the link below:
https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b
Create an account before posting so you’ll be notified by email when our product team starts working on your request or shares an update. Please let us know if you need any help getting started.
The base app is decent, but false advertising will lead you to buying the upsell.
The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header.
- Content inside the size guide is not translated
- Shopify's native "Translate & Adapt" can't touch it
- Support told me you can't create per-locale Size guides, so there's no workaround
Their recommendation was to use another $40/mo translation app.
Thank you for laying this out so clearly. We’re sorry the translation feature did not meet what you expected, especially around size guide content and per-locale guides.
Our management team has followed up with you directly to review the situation, clarify the current limitations, and see how we can make this right. We’re also using your feedback to improve how Kiwi explains translation support so merchants have a clearer picture before upgrading.
- Kiwi Management team
I installed this app because it is one of the most popular size recommendation apps with a large number of positive reviews. Unfortunately, after testing it, I was quite disappointed. The biggest issue is that to fully use the app, you basically need the highest pricing plan. Even the Plus (Popular) plan has significant limitations regarding translations and the number of size charts, which makes it impractical for multilingual stores.
During setup, I encountered an overwhelming number of options and settings that, in my opinion, create unnecessary complexity rather than actually helping. The frontend presentation of the size charts also leaves a lot to be desired - sliders, ranges, and excessive visual elements make the entire experience feel overcomplicated and, instead of helping customers choose the right size, often make it more confusing.
On top of that, the monthly subscription price feels very high for what this app actually offers.
In the end, I decided to build my own solution. I spent two working days developing a custom size recommendation system tailored specifically to my store. The entire system runs on a single file plus JSON data, works quickly and reliably, and has a clean, user-friendly design without unnecessary gimmicks. That is why I genuinely do not understand the $24/month pricing for such a relatively simple piece of software.
Thank you for taking the time to share such detailed feedback. We’re sorry Kiwi did not feel like the right fit for your store, especially around plan fit, multilingual needs, and the setup experience.
Kiwi can be configured in simpler ways depending on the storefront experience a merchant wants, and we would have been glad to help review that with you. We do not see any support tickets from your store, so our team will reach out by email to better understand what you were aiming for and clarify whether a more focused setup could have matched your needs.
We hope to hear from you soon.
- Kiwi Management team
Incredible app and customer service. Been using a Kiwi size calculator for my size guide page and my customers have told me how wonderful it is. I needed to restyle the colors of the app with new branding and was having difficulty. Markson went above and beyond to help me correct the issues I was having. Can't say enough good things, will continue to use this app for my clothing business.
This is wonderful to hear, thank you! We’re so glad Kiwi has been helpful for your size guide page and that your customers are enjoying the calculator. Markson will be happy to know his help with the new branding colors made a difference, and we’re excited to keep supporting your clothing business.
I’ve been using KIWI for a full four years, but please take note: they refuse to export the data you’ve created on their platform. This clearly appears to violate principles around data portability under privacy policies or terms of service. If you don’t want to end up like me—unable to export your data after years of use—please choose carefully.
Four years of work is a serious investment, so we understand why this feels so frustrating. Not having a straightforward export option isn’t ideal, and we hear your concern around data portability.
We have reached out to you through your support ticket to explain the current situation. While a full export feature isn’t available yet, we are working on extracting the core data from your charts so you don’t lose what you’ve built. It may not come in a perfectly portable format, but the focus is on making sure your work remains accessible.
We’re continuing to coordinate this internally and will follow up with a clear update and timeline. Your feedback here is important, and it’s helping push improvements in this area.
- Kiwi Management team
Great app, even better support!
We ran into a tricky technical issue with the size chart rendering on our theme, and Reg worked on it for weeks until it was properly fixed.
Never rushed, always responsive, and delivered a clean solution.
That kind of dedication is rare. Five stars well earned!
Thanks a lot!
That sounds like a frustrating issue to deal with, so it’s great to hear Reg stuck with it and got everything working smoothly in the end. We really appreciate you calling out the time and care he put in, especially with something as tricky as theme compatibility.
Thanks for trusting Kiwi and for the kind words!
Kiwi size chart is a very powerful app that we have been using for some time now. The app gives the ability to add sizing details into a clear, responsive table as well as give the customer an option to display in different units such as CM & Inches, which is a huge feature. Their customer service is great as well. We recently had a conflict arise with a new Shopify theme, and the Kiwi team worked with us extensively to create a solution for us.
Hearing that Kiwi has been part of your setup for a while really means a lot. It’s great to know the size chart tables and unit switcher between cm and inches are making things clearer for your customers.
We also appreciate you sharing that experience with the Shopify theme conflict. Those situations can be tricky, so it’s good to hear our team was able to work through it with you and land on a solution together.
Thanks for sticking with us and for taking the time to share this 🙏
ze helpen je ook echt heel goed als je in de live chat iets vraagt!
Four months with Kiwi and helpful live chat support is wonderful to hear, Anna Chiara. We’re happy our team has been there when you needed them.
Sharky is very helpful. Please provide more training for Markson, as he needs improvement as a customer service agent.
Thank you for your review and for taking the time to speak with us. We’re glad Sharky was able to help, and we hear your feedback about Markson clearly. We’ll use this as a coaching opportunity to improve how we explain setup questions and support merchants more effectively.
- Kiwi Management team
