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Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob,
This is Sharky, Team Supervisor here at Kiwi Sizing.
I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.
I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.
Respectfully yours,
Sharky
Team Supervisor - Kiwi Sizing
I moved to this app after using a different size chart app, and the customers service and help provided is like night and day. They are ready and willing to provide help when asked, and went above and beyond what I asked for several times. The size chart import by image function is a god send for transferring size charts from previous apps to this one. Highly recommend!
This is app looks a little intimidating when you first view it, however looks can be deceiving. I was able to customize my size chart in no time. I did run into trouble it was very minor. Help was on the way and my problem got resolved very quickly. I recommend this app. This size chart is great for my online boutique
Being new to the app, I needed a lot of help! Chatted in and they we VERY helpful. Fixed my issue quickly (& during non office hours!)
great product
Thank you for making our day with your review! We are very pleased to hear your satisfaction.
Please let us know if there is anything you need help with. Thank you for choosing Kiwi!
a little confusing at first but once you get it down very useful
Happy to hear you're finding value in Kiwi! We're always happy to help with configuration - just reach out to our support crew whenever you need a hand.
Excellent customer service, went above and beyond to solve my issue. Would highly recommend to anyone needing a sizing chart.
I want to thank the 'kiwi team' for their assistance to rectify the problem that came up on my Theme. The response was immediate, the assistance was perfect. I have now updated my review to a 'big' 5 Star. I will definitely be having this App back on my website in due course! Thank you very much.
Thank you for the kind words and we are really sorry for the issues with removing our app from your theme.
We have a help guide (https://help.kiwisizing.com/a/solutions/articles/44001782005) that specifies the steps to do it. And we are more than happy to take a look at your store too and fix it for you.
We reached out to your email so please check so we can take a look as soon as possible.
Best,
Kiwi Sizing Team
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Hi there Home&Wardrobe team!
Thank you so much for taking the time to leave a review! We'd love to hear your feedback. Can you tell us more about your experience?
I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender
THe perfect app for size charts. I've had a little problem and the assistance solved it in a few minutes