レビュー (1,609)

総合評価
4.7
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年4月11日

So far so good

Canada Unite
カナダ
アプリの使用期間:3ヶ月
Staytunedが返信しました 2024年4月12日

Hey there Canada Unite and team!

Can you tell us more about your experience? Your feedback is highly valuable to us as a business and we would like to know if you have any suggestions to improve our app.

We look forward to hear from you!

2024年4月8日

IT WAS GOOD

Eraya
インド
アプリの使用期間:1日
Staytunedが返信しました 2024年4月10日

Hey there Eraya team!

Can you tell us more about your experience? Your feedback is highly valuable to us as a business and we would like to know if you have any suggestions to improve our app.

We look forward to hear from you!

2024年5月19日

Good

Jacked In
インド
アプリの使用期間:7日
Staytunedが返信しました 2024年5月20日

Hey there Jacked In team!

My name is Sharky, I'm one of the Team Supervisors here at Kiwi.

Your feedback is very important to us. Could you please share more information about your review? Did you encounter any issues while setting the app up or do you have any questions that we can answer? Do you have any suggestions to improve our app?

I reached out to you through email and sent you a DM through Instagram. We are eager to make your experience better.

I hope to hear from you soon!

2024年7月29日

Handig als je doorhebt hoe het werkt, eerste keer vindt ik nog vrij lastig

VitaMantha
オランダ
アプリの使用期間:約2ヶ月
Staytunedが返信しました 2024年7月31日

Hi there VitaMantha and team!

Thank you for your honest feedback! We appreciate your review. Please know that we are always here to help. If you need assistance or have questions, please feel free to reach out to us by clicking on the chat widget within the app.

Thank you for choosing Kiwi!

2022年11月7日

It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.

Urban Kit Supply
フィンランド
アプリの使用期間:1年以上
Staytunedが返信しました 2022年11月7日

Hey Urban Kit team, thanks for the review.

If you check out this post,
https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at help@kiwisizing.com, and we can help out!

編集日:2023年6月20日

Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme.

Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it

Devoteewear
カナダ
アプリの使用期間:1年以上
Staytunedが返信しました 2022年9月19日

Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now!

So, thank you for teaching us! (Also, we are always around to help if you need anything)!

2023年11月30日

very good

vivo's
イスラエル
アプリの使用期間:約1年
Staytunedが返信しました 2023年12月4日

Hi vivo's team!

My name is Sharky, Team Supervisor here at Kiwi Size Chart & Recommender.

Your feedback on our app is very important and we would like to hear about your experience. Please let us know if there is anything we can do to make your experience even better!

We look forward to hearing from you!

Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender

2023年9月30日

Somewhat disorganized, decent visual appeal however.

My Store
アメリカ合衆国
アプリの使用期間:12ヶ月
Staytunedが返信しました 2023年10月2日

Thank you for providing an honest review. We appreciate your feedback and we'll work with our developers to improve the user interface and make it more organized.

Please let us know if there is anything else we can help you with!

2022年8月30日

The app itself is great! The support could help me a little out as well at the beginning. Sadly that changed. I made a reqeust around 3 weeks ago and they replied, that they will have a look at it. Then a day later they said, they will fix this now and do some CSS. Sadly after that, I contacted them many times and got only one reply saying he will chase this up with the colleague I was in contact before. And now since two weeks, there is not one reply from them. Contacted them many times, but don't get an answer anymore.

NotFarFetch
スイス
アプリの使用期間:8ヶ月
Staytunedが返信しました 2022年8月31日

Thank you for taking the time to write this review. I'm so sorry about your poor support experience. You're right - we messed up, and we messed up repeatedly. We set high service standards for ourselves here at Kiwi and we failed to deliver on those standards. I apologize sincerely.

Now it's our duty to make amends. Someone on our team is reaching out to you immediately within the existing chat to make sure you receive proper service. We're also keeping your conversation in our priority queue to make sure that we respond promptly to all your messages. I will be checking in personally once a day as an additional failsafe.

I've reached out to you separately via direct email as well. If you have any other frustrations or concerns, please share them with me - I want to make sure you get the top quality service you deserve.

Regards,

Hannes Bez
Customer Experience Lead

2022年5月28日

The size chat is great, but I can not find a way to contact with your team.
I have a problem about the size quick view, it has no effect in my current theme, but I can not get any help.
Also, this app will distort the pictures when you use the Shopify theme Avenue

MEWOW#OOTD
中国
アプリの使用期間:7ヶ月
Staytunedが返信しました 2022年6月21日

Hi Mewow team!
It seems like we are having some challenges both ways— as we have tried emailing you several times to help sort through this issue (directly emailing you May 30, June 8 and again today). In case the email gods aren't smiling in our favor, we are now chatting in to your chat on your site to try to reach you. We've even searched instagram to try and find another contact for you!

Email us at help@kiwisizing.com if you aren't getting our emails and we can fix this issue for you!!

Thanks!

-Lauralynn at Kiwi