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very fast response, very good solution to my needs. thank you.
The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.
I do wish the reporting side of the app worked a bit better.
Hi there Wild One team!
We are thrilled to hear that our support team was able to help you out! We know how important it is to get a prompt reply which is why we work hard to provide fast and accurate responses.
Thank you as well for sharing your feedback about reporting. This is already on our radar and hopefully we can get this improved during our next updates.
If you need further assistance or if you have any questions, you know where to reach us!
best
We're glad that you liked our app! Thank you for taking the time to leave us a review!
Great app, great people in the customer service!
Hi there Babes United!
Thank you so much for your kind review for our app and customer service team! Your feedback is very important to us, and we will do our best to continue to improve your experience.
Thank you for choosing Kiwi!
Accessible and Easy to use
Thank you for your kind review Sobo Living team! We appreciate your support.
cool
Thank you for the 5-star review Ridegood team! I'm glad that you felt that our app was cool enough for your feedback.
If you need any help, just let us know. Cheers!
Great customer service, needed to relocate my sizing guide in my page and they did it for me in less than 5 minutes! thank you bunny!
also the plug in is really comfortable, would love if you implemented a translation to it!
Hi there Luka Mendy and team!
Thank you so much for the detailed feedback! Our support team is grateful for your recognition.
We take your feedback seriously, and we'll make sure to work on the translation feature as soon as we can.
If you need anything else, just let us know. We'd be glad to help!
Great experience. Will recommend
Hey Serene Clothing Goods and team!
Thank you so much for recommending our app, this helps us a lot! If ever you need any help, please feel free to reach out to us!
Thank you for choosing Kiwi!
Extremely helpful and very quick to respond to my support ticket. 10/10
Hi there SILHOUETTE team!
We had a great time helping you out! Thank you so much for your kind feedback, this serves as fuel for us to continue to do better each day.
If you need help again, you know where to reach us!
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team