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Such a great app! Very easy to use and lots of options to get exactly the kind of size chart you need. Also, their support team is fantastic and very willing to help.
Hey there Spookful team!
Thank you for the kind words! We're happy to hear you found our app easy to use and flexible for your needs. It's great to know the support team made a positive impression too!
If you need help with anything else, please don't hesitate to reach out!
Disappointed with the cancellation process
The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing.
I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.
we're really sorry to hear about the confusion around the cancellation process, and we truly appreciate you taking the time to share this feedback.
We completely understand your frustration. While our team did respond with the steps to switch to the free plan, we recognize that this wasn't clearly communicated in the beginning. In the meantime, we've gone ahead and issued app credits to cover the most recent charge from our app, and we're glad to see your confirmation that it was received.
Thanks again for using our app. If there's anything else we can do to help, please don't hesitate to reach out.
- Kiwi Management Team
Markson was a great help in getting the size chart adjusted this app has given me a fast response time and manage to resolve my issue. Excellent choice and highly recommend
Hi Everyday Sandals and team!
Thanks so much for the great feedback! We're glad Markson could quickly sort out your size chart adjustments. It's awesome to hear the app and support team made a strong impression.
Please don't hesitate to reach out if you need help with anything else!
Arci did a great job with my request and in under 5 minutes, we were finished. Thank you!
Hi Dark Muse Threads and team!
We appreciate your kind words! We're thrilled Arci could handle your request so quickly. Fast, effective support like this is exactly what we strive for.
Please don't hesitate to reach out if you need help with anything else. Thank you for choosing Kiwi!
I'm using this and loving it so far. Good thing is I found some issue that size chart button disappear when changing the variant. Team resolved it on same day.
Hi there Vanshitaaz team!
Glad to hear you're loving the app! We appreciate you bringing the issue to our attention, and we're happy our team could resolve it so quickly.
If you ever need anything else, you know where to reach us!
Very helpful customer service. if you cant figure out something with the app they always just do it for you :)
Hey there Lacceti team!
Thank you so much for taking the time to share your experience! We're glad that our team was able to help you out.
If you need help with anything else, you know where to reach us!
Very helpful and quick to fix problems for you. Highly recommended.
Hey there DUA MENKA team!
Thanks for the great review! It's great to hear how quickly our support team resolved your issue.
If you need help with anything else, you know where to reach us!
Great Support setting up the Size Recommender! Thanks for the help Arci!
Hi there Wild Spirit team!
Thanks so much for the great review! We're glad Arci could support you with setting up the Size Recommender.
If you need help with anything else, you know where to reach us!
Quick service friendly help Arci is the best
Hey there GoldenGraceFashion and team!
Thanks so much for the great feedback! We're thrilled to hear Arci made your experience smooth and friendly. We'll be sure to pass along the kind words!
Please feel free to reach out if you need help with anything else!
I really like the app, but im having som problems with it changing my store theme. I was using normaly, but at the new theme it doen't show, ene though its activated. I could use some help!
Hey there MONTI team!
We're sorry to hear about the issue you're experiencing. A member of our team has reached out to you to offer assistance. We look forward to hearing from you soon.
- Kiwi Management Team