レビュー (1,441)

総合評価
4.7
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
2024年9月26日

the size chart can not be synced when you try to open a new store.

Lovshade
中華人民共和国香港特別行政区
アプリの使用期間:23日
Staytunedが返信しました 2024年9月27日

Thank you for your frank review.

We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.

- Kiwi Management Team

2024年9月6日

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

furryfriendsfurnishingsco
アメリカ合衆国
アプリの使用期間:1日
Staytunedが返信しました 2024年9月10日

Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!

2024年9月2日

Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.

Lara's Latest
オランダ
アプリの使用期間:10日
Staytunedが返信しました 2024年9月9日

Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!

We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!

2024年8月16日

very nice product

Anika Fashions
パキスタン
アプリの使用期間:1日
2024年10月2日

I got ghosted by the support

Nelow
イギリス
アプリの使用期間:約1時間
Staytunedが返信しました 2024年10月4日

We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need.

- Kiwi Management Team

2024年4月24日

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Zepheria
イスラエル
アプリの使用期間:2ヶ月
Staytunedが返信しました 2024年4月26日

Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!

We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com

Thanks!

2024年6月22日

Not able to properly review as I can't get further with instalments before I leave a review..

Aurum Goods
オランダ
アプリの使用期間:約1時間
Staytunedが返信しました 2024年7月17日

Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!

Best,

Hannes Bez | Director of Customer Experience

2023年12月6日

Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!

Aveliajewels
中華人民共和国香港特別行政区
アプリの使用期間:2ヶ月
Staytunedが返信しました 2023年12月9日

Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority.

Hannes Bez | Director of Customer Experience

2023年12月22日

Keep on getting asked to leave a review after every single click on the save button... So here I am, leaving a review, hope you are happy.

Elsenfair
アメリカ合衆国
アプリの使用期間:約1時間
Staytunedが返信しました 2023年12月28日

Thank you for this direct and honest feedback. We hear you loud and clear and will be working to improve this experience ASAP.

Hannes Bez | Director of Customer Experience

2023年10月31日

J'appel à l'aide depuis plusieurs jours car l'application ne fonctionne pas correctement et la prise en charge est laborieuse et très lente, mon problème n'est toujours pas résolu...

Ma Culotte Menstruelle
フランス
アプリの使用期間:7ヶ月
Staytunedが返信しました 2023年11月3日

Thank you for your honest feedback. I'm really sorry about your poor experience. We've reached out to you to see if we can rectify this for you. I am overseeing this case personally.

Hannes Bez | Director of Customer Experience - Kiwi Sizing