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the size chart can not be synced when you try to open a new store.
Thank you for your frank review.
We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.
- Kiwi Management Team
hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.
Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!
Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.
Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!
We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!
very nice product
Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?
Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!
We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com
Thanks!
I got ghosted by the support
We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need.
- Kiwi Management Team
Not able to properly review as I can't get further with instalments before I leave a review..
Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!
Best,
Hannes Bez | Director of Customer Experience
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
I have been using this kiwi size app and found it is very useful and convenient. However, Kiwi Sizing wants to charge us full while we place a store $9 monthly to shopify. So I do not recommend this app because it is not fair to pay their fee while the store is on-hold.
Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.
The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.
Please reach out to us if you're still experiencing problems - our support team is online and standing by.