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7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging.
And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Hi Jelly Kvlt and team,
Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service.
If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
Could be more friendly user
Hi Omni team,
Thank you for your frank review. We understand that you'd like our app to be more user-friendly. We will keep that in mind and find ways to simplify our user interface.
If you have any questions or need help, please feel free to reach out. Thank you for choosing Kiwi!
Works nice and fast. Clear layout. It takes some practice, but once you get it, the chart will be on your site within 2 minutes.
Hi Versielle team!
Thank you for the honest review! Like most apps, some features really require a bit of practice. But if you encounter any issues, you can reach out to our team anytime! Just click on the chat widget within the app and one of our experts should be there to help you out.
Thank you for choosing Kiwi!
so far so good, I just started the new account!
Hey there The Skull Lab and team!
Thank you for taking the time to leave us a review! We're glad that you're liking the app so far. Do you have any additional feedback that could help us improve your experience? Your input is important to us and we look forward to your response.
Thank you for choosing Kiwi!
its handy
Hey there Qasri and team!
Thank you for taking the time to leave us a review. Can you please tell us more about the experience you had with our app? What do you think needs to be improved?
Your feedback is highly appreciated and we hope to hear from you soon.
All good, but a bit tough
Hi Pamino team!
Thank you for taking the time to leave us a review. Can you please tell us more about the challenges you had with our app?
You can also reach out to our support team by clicking on the chat widget within the app. We'd be glad to help you out!
We hope to hear from you soon!
good
Hi Fiorente Mode and team!
Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Is there anything in specific that we can improve to suit your store's needs better?
We hope to hear from you soon!
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
Works good
Hi there Fixite and team!
Thank you for taking the time to leave us a review! Is there anything we can do to improve your experience? Your feedback is very important to us and we hope to hear from you soon.