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We've had a great experience using Kiwi Size Chart & Recommender. It’s intuitive, easy to customize, and integrates seamlessly with our store on our product pages. Since implementing it, we've seen a drop in size-related returns and an increase in customer satisfaction. Highly recommend it to any business looking to streamline their sizing experience!
Hey there JJwinks and team!
Thanks for the fantastic feedback! It's great to hear that our app is making a real impact. Reducing size-related returns and improving customer satisfaction are exactly what we aim for. Glad the integration and customization were smooth for your team.
If you need help with anything else, please don't hesitate to reach out!
Using free version, but looks brilliant and also support reacted on my question (Markos in my case) in few minutes with minor issue when we changed theme. Overall been with a guys for several years and I can only recommend it!
Hi SANYA team!
Thanks for the great feedback! It's fantastic to hear you've had such a smooth experience and that Markson was quick to assist. Long-term users like you help show the value of responsive support and reliable tools, even on the free plan.
Please don't hesitate to reach out if you need help with anything else!
Great support from the team in getting the Size Chart link positioned exactly how I wanted it on my Product Page. Having Kiwi Size chart definitely helps reduce returns by helping my customers get their size right first time.
Hey there SLBMoto and team!
Thanks for the great review! We're glad the team could tailor the Size Chart placement to fit your vision and it's awesome to hear Kiwi is helping reduce returns.
If you need help with anything else, you know where to reach us!
We had been satisfied with Kiwi with easy setup & ability to use our own designed template. However, we have had a glitch with our size chart since March and are getting nowhere with the help center. We have reached out 3 times and have been told our issue is high priority, then get no follow up. Our size chart worked fine for over a year and now due to this issue, our customers aren't able to easily navigate between tabs as we had designed it.
Hi team,
Thanks for flagging this. We're sorry to hear about the frustration. We checked and haven't received any recent tickets from you since April 16, so it's possible your latest messages didn't come through. One of our team members will be reaching out shortly to assist and make sure this gets resolved properly.
- Kiwi Management Team
Joseph was incredibly helpful and went above and beyond by doing custom work for me. He had to code something specific, which took some time, but I’m extremely happy with the result. Fantastic service!
Hi there Isla Secrets and team!
Thanks for the fantastic review! We're thrilled Joseph could deliver exactly what you needed, even with the extra coding involved. Custom work like this really shows how dedicated our team is to helping merchants succeed.
Please don't hesitate to reach out if you need help with anything else.
I love the app! It would be great if we could also have the possibility to add the size chart on a normal page, and not just on the product page, as sometimes we have to create landing pages for campaigns.
Hey there Deganis Beachwear and team!
Thanks so much for the great review! We're glad you're enjoying the app. You can absolutely display size charts on non-product pages like landing pages. Here's a guide that walks you through how: https://intercom.help/kiwi-sizing-chart/en/articles/10291003-can-i-display-size-charts-on-non-product-pages.
I hope this helps make your campaigns even smoother. Thank you for choosing Kiwi!
Awesome app and perfect for any clothing store!! Customer service was responsive when we broke something and helped us with a fix immediately!
Hey there Bam & Stitch team!
Thanks for the great feedback! Glad to hear the app's working well for your clothing store. It's great that support could jump in quickly when you needed help. Responsive service is a big part of what we aim to deliver.
If you need further assistance, you know where to reach us!
Kiwi size chart has been a game changer on my website. The format to build a chart that suits your store is super easy. Plus the help was on point when I needed a little extra hands on help to fix placement of the chart for me. 100% would recommend this size chat to anyone.
Hey there SERJ and team!
Thank you for sharing your experience! It's great to hear how much our app has helped streamline your store and that the support team was there when you needed a hand. Your recommendation means a lot and will surely help others looking for an easy, effective sizing solution.
If you need help with anything else, you know where to reach us!
Initially things started off positive. The person helping was responsive and tried to help, but when things were not working as planned, things shifted, responses lessened and then just stopped. I would check to see if any updates were happening on the site and things were happening but not for the better, mostly unsuccessful attempts to fix. Then I received it's working for me etc.(which was not the truth). Eventually, he explained based on a conflict from a different program my request couldn't happen the way I originally wanted, which was fine. Fast forwarding, he was able to make the alternate changes, but I only became aware of them because I kept checking to see if anything was happening. During that process he messed up a few things, and stopped communicating all together. In the end I just starting sending screenshots of how things looked. He eventually, put things back together, but had I not checked and started sending screenshots, I'm not sure what would have happened. Because things did workout in the end I'm leaving 3 stars, because there were honest attempts to support but somewhere along the line things took a drastic turn.
Hi Corporate Giggles and team,
Thanks for sharing such a detailed review. It's clear you were patient and proactive throughout a frustrating experience, and we genuinely regret that the communication fell short during a critical time. While it's good to hear things were ultimately resolved, your feedback highlights the importance of consistent follow-up, something we're actively helping the team improve. Your insights are a valuable reminder of where we can better support both merchants and their customers.
If you need further assistance or have additional questions, please don't hesitate to reach out to us!
We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.
Thanks for taking the time to share your thoughts. We recently added limits on the number of published size charts and introduced a small fee for stores with over 100 sales to help us continue improving the app and supporting our merchants long-term. Someone from our team will be reaching out to share more details about the updates and see if we can answer any of your questions. We'd love the chance to make your experience with our app better.
- Kiwi Management Team