Algemene beoordeling
Cijfers per recensieniveau
  • 94% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
Bewerkt 22 april 2023

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.

Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.

If they pay attention to other reviews there is an issue that has been introduced to the software recently.

They don't seem to care and we will find another solution unfortunately.

Kojo Fit
App gebruikt gedurende Bijna 4 jaar
StayTuned heeft geantwoord 20 februari 2023

Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.

I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.

I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!

- Hannes Bez, CX Director, Kiwi

Bewerkt 23 december 2022

Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.

Astrid Wild
App gebruikt gedurende Ongeveer een maand
StayTuned heeft geantwoord 16 december 2022

Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again!

Hannes Bez | Customer Experience Lead

16 augustus 2022

Great app and good value. Just don´t think it´s right to charge for the feature of importing tables from images. Should be included in the paid version.

Verenigde Staten
App gebruikt gedurende Ongeveer een maand
StayTuned heeft geantwoord 29 augustus 2022

Hi VIR-GIL! Thanks for this review and the feedback. It is so helpful for us to know what is most important to merchants, for when we review our pricing.

We will definitely take note of this in our next review. Thanks again for taking the time to share what is important to you-- we appreciate it!

9 juli 2022

Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly.
Five starts for support.
App gebruikt gedurende 4 maanden
StayTuned heeft geantwoord 11 juli 2022

Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3

Bewerkt 8 juni 2020

De lo mejor que hay en apps para guías de tallas. Mi única observación es que deberían hacer el proceso de recomendación más simple e intuitivo. Por lo demás, buen trabajo. A seguir mejorando.

App gebruikt gedurende 9 maanden
21 april 2020

Nice and simple app that works quite well for us. It's easy to set up and does what it's supposed to do. The fact that it's free is a bonus!

Twin Roads
App gebruikt gedurende 4 dagen
26 december 2019

This app is great. Some if the setup is a little confusing but you can get the hang of it. Very helpful

Verenigde Staten
App gebruikt gedurende Ongeveer een jaar
3 oktober 2019

Looking good and easy to work with.
Good customer support.
Only thing is that it takes a couple of seconds before it shows up on the product page.

App gebruikt gedurende 22 dagen
StayTuned heeft geantwoord 3 oktober 2019

Hi thank you for the review! You can actually make sizing load faster by following this guide:

Bewerkt 27 maart 2019

Great app, makes sizing greater and simple, great layout and looks. Had some problem to integrate in the beginning, but got some great help from their custom service! Top notch!

Beach Babe Fashion
App gebruikt gedurende Ongeveer een maand
StayTuned heeft geantwoord 27 maart 2019

Thank you for your review! If you have any more questions, please let us know via the in-app messaging

23 februari 2019

I’m still new to having this app on my website. Will continue to keep using any new features. So far it’s great.

App gebruikt gedurende Ongeveer een jaar