Kiwi Size Chart & Recommender , 702 avaliações
Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.
Thank you for choosing our app! We are extremely delighted to hear your feedback, these kinds of reviews really make our day!
Please don't hesitate to reach out to us if there is anything else you might need help with. Cheers!
THE KIWI SIZE CHART IS AWESOME. I HAVE THE ABILITY TO CUSTOMIZE THE WAY I WANT AS WELL AS HAVE CUSTOMER SUPPORT THAT RESPONDS TO ANY QUESTIONS ASKED.
We are thrilled to hear that you are pleased with what our app has to offer! Our team works very hard to provide your store's needs through Kiwi Sizing, and reviews like this motivate us to keep working harder.
Please let us know if you need anything else!
Kiwi was amazing in customizing my size chart to exactly what I was looking for. I could not find this with other apps I tried. Customer support was very helpful and patient. Definitely recommend!
Hey there Urbn Motr team!
Thank you so much for this amazing review! We are glad to hear that our Kiwi Specialists were able to help you get the size chart you were looking for. You definitely made their day with this awesome review.
Please feel free to reach out if there is anything else we can help you with! Cheers!
Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.
Thank you for taking the time to submit this amazing review! Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but it's even better when we get such enthusiastic recognition for our efforts!
Please touch base with us again if you need anything else.
The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.
We're happy to hear that you're satisfied with our Customer Service! Our goal is to provide world-class service and support to our merchants. Please let us know if you need help with anything else, we're here whenever you need us!
the team is pretty helpful and kind, we have been using the app for a long time now and everything is going well.
Thank you for your kind words. Ron had a great time helping you out! We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
Love the app and customer service was wonderful and fast. My issue was resolved very quickly. Thank you
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with our app and the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
Great app and the assistance is amazing! They are very helpful and quick to respond. Thank you Ron!
Hi folks, thanks so much for your kind words! Our support team knows Kiwi inside and out and they all love helping people - it makes their day to hear they're making a difference. Please touch base again if you need any more help!
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
Fairly easy to use. It takes some learning but nothing too crazy. Customer service is great at helping out. So far so good :)
Thanks for the kind words! If you need more help or are just looking for some tips and tricks, please touch base with our support team again - Dan, Ron, and Rayan love putting their expertise to good use. Cheers!