Avaliação geral
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
Editado a 22 de abril de 2023

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.

Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.

If they pay attention to other reviews there is an issue that has been introduced to the software recently.

They don't seem to care and we will find another solution unfortunately.

Kojo Fit
Almost 4 years usando a aplicação
Questão respondida por Staytuned 20 de fevereiro de 2023

Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.

I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.

I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!

- Hannes Bez, CX Director, Kiwi

2 de janeiro de 2023

I needed a lot of things and like always Kiwi customer service won. Customer service in my opinion is the most important thing.
Ron really helped me with all I asked for he had a lot of knowldge and was supper nice and patient.

Furthermore the app is super conveniente highly recommend it.
I also like the option where you can upload a picture and it does the hard work for you that saves a lot of time, patients and with that customer service you have no where to wrong.

Thank you very much!

3 days usando a aplicação
Questão respondida por Staytuned 3 de janeiro de 2023

Thank you Ophir! Any time we can help our customers save time and simplify their lives, we feel like we've achieved our mission. Ron loved working with you - he'll be standing by with Daniel and the rest of the Kiwi team in future to make sure you're always taken care of. We're looking forward to helping you take your business to the next level!

12 de junho de 2023

We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.

Reino Unido
11 days usando a aplicação
Questão respondida por Staytuned 12 de junho de 2023

Hey Justin, thanks for an amazing review!

We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!

Editado a 23 de dezembro de 2022

Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.

Astrid Wild
About 1 month usando a aplicação
Questão respondida por Staytuned 16 de dezembro de 2022

Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again!

Hannes Bez | Customer Experience Lead

13 de agosto de 2023

This app is really simple to use and does exactly what I need it to do even on the free plan. It easily integrates with my shopify store and I can allocate it to the products that are relevant.

Jane Harbison Design
11 days usando a aplicação
Questão respondida por Staytuned 15 de agosto de 2023

Thanks for an amazing review! We're glad to hear that you are happy with how our app functions. We work hard to ensure that partners like you have a stress-free experience using our apps.

If you need help or assistance, please feel free to reach out! Cheers!

3 de maio de 2023

Kiwi was amazing in customizing my size chart to exactly what I was looking for. I could not find this with other apps I tried. Customer support was very helpful and patient. Definitely recommend!

Urbn Motr
Estados Unidos
6 days usando a aplicação
Questão respondida por Staytuned 3 de maio de 2023

Hey there Urbn Motr team!

Thank you so much for this amazing review! We are glad to hear that our Kiwi Specialists were able to help you get the size chart you were looking for. You definitely made their day with this awesome review.

Please feel free to reach out if there is anything else we can help you with! Cheers!

4 de setembro de 2023

Setting up the custom recommender initially seemed daunting, but the Kiwi support team made the process incredibly smooth. Their exceptional assistance had me up and running quickly, and they tackled every challenge with ease. It's refreshing to experience such high-quality support.

Conveying & Hoisting Solutions
2 days usando a aplicação
Questão respondida por Staytuned 5 de setembro de 2023

Everything was smooth thanks to your cooperation! We appreciate this honest review. Thank you for making our day! We work hard to provide our merchants with world-class customer experience and are happy that you're satisfied.

Please be assured that we will always be available to help if you need us. Cheers!

10 de abril de 2023

The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.

Estados Unidos
2 months usando a aplicação
Questão respondida por Staytuned 11 de abril de 2023

We're happy to hear that you're satisfied with our Customer Service! Our goal is to provide world-class service and support to our merchants. Please let us know if you need help with anything else, we're here whenever you need us!

2 de janeiro de 2023

Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.

Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Staytuned 3 de janeiro de 2023

Thanks so much for this fantastic review! Reducing the need for (and stresses of) returns is one of the core business cases we try to solve for our customers, so we're very happy to hear this feedback. Please touch base whenever you need help again - Ron and Daniel and the rest of the Kiwi team are always standing by and ready to go!

Editado a 21 de junho de 2023

Am very satisfied. Fits perfectly. Since many customers often have to measure with me, this is very good. Was a bit difficult to set up, but I was helped very quickly by Daniel. top!

Pfoten Store
6 months usando a aplicação
Questão respondida por Staytuned 30 de dezembro de 2022

Vielen Dank dass Sie bei uns bleiben! Außerdem mochte ich das Wortspiel "passt perfekt". (Entschuldigen Sie die schreckliche Google-Übersetzung.)