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Amazing app the features are so straight forward and easy to understand. Would definitely recommend this.
thanks
Hi Luxe Boutique!
Thank you for taking the time to leave a review, we really appreciate it!
Please let us know if you need help with anything. Cheers!
I used this app to create multiple size charts for different products. This app not only did exactly as it said they also almost immediately responded to my help inquiry when I couldnt figure out what code to place and where to placeit in my theme. I absolutely reccomend this app to everyone.
Awesome
Thank you for giving us a 5-star rating! We appreciate this a lot and it helps us to stay motivated and continue delivering AWESOME customer service to our merchants.
I can say only one thing, if you are doing clothing store and want to be professional then use this app. It is the best in this application market.
Great APP with great features, it create great size charts..........................................................................................................................................................................................................................................................................................................................................................................
The app itself is great! The support could help me a little out as well at the beginning. Sadly that changed. I made a reqeust around 3 weeks ago and they replied, that they will have a look at it. Then a day later they said, they will fix this now and do some CSS. Sadly after that, I contacted them many times and got only one reply saying he will chase this up with the colleague I was in contact before. And now since two weeks, there is not one reply from them. Contacted them many times, but don't get an answer anymore.
Thank you for taking the time to write this review. I'm so sorry about your poor support experience. You're right - we messed up, and we messed up repeatedly. We set high service standards for ourselves here at Kiwi and we failed to deliver on those standards. I apologize sincerely.
Now it's our duty to make amends. Someone on our team is reaching out to you immediately within the existing chat to make sure you receive proper service. We're also keeping your conversation in our priority queue to make sure that we respond promptly to all your messages. I will be checking in personally once a day as an additional failsafe.
I've reached out to you separately via direct email as well. If you have any other frustrations or concerns, please share them with me - I want to make sure you get the top quality service you deserve.
Regards,
Hannes Bez
Customer Experience Lead
good quality, good app
Thank you for leaving an amazing review! We truly appreciate it.
Please let us know if we can help you with anything. Cheers!
J'appel à l'aide depuis plusieurs jours car l'application ne fonctionne pas correctement et la prise en charge est laborieuse et très lente, mon problème n'est toujours pas résolu...
Thank you for your honest feedback. I'm really sorry about your poor experience. We've reached out to you to see if we can rectify this for you. I am overseeing this case personally.
Hannes Bez | Director of Customer Experience - Kiwi Sizing
Easy to use,great addition to my website.