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I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly.
This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.
Thank you for your honest feedback. We understand the inconvenience this may have caused your business. Our team will be reaching out immediately to ensure this issue is fully resolved.
- Kiwi Management Team
This app has the best size charts, however trying to add them to my store was difficult, because i have a colour swatch app, but i contacted the support team and they literally fixed everything for me, i just told them where i wanted the link and they did it, Amazing team, super polite love this app, very happy i changed
Rowan.
Hey there Rowan!
Thank you so much for your kind words! We’re so glad to hear that our support team was able to assist you. We strive to provide excellent customer service and it’s great to know you had a smooth experience.
If you ever need further assistance or have any more questions, don’t hesitate to reach out. Thank you for choosing Kiwi!
Fantastic app! I've had a great experience using it so far. Daniel provided super fast and friendly support, helping me out with any questions I had. The app works seamlessly and has really enhanced my store. Highly recommend!
Hey there K'mana London and team!
Thank you so much for sharing your wonderful support experience with Bunny! We're glad that he was able to quickly provide the answer you needed.
If you need help with anything else, you know where to reach us!
The app’s customer support is fantastic. They always take the time to understand my issues and think along with me to find the best solution. Every problem I’ve had has been quickly and effectively resolved. It’s great to know I can rely on them!
Hi there Van Tuyl and team!
Thank you so much for the wonderful review! We're glad that you had an amazing experience with our support team. We'll make sure that they are recognized for their hard work.
If you need further assistance, you know where to reach us!
A per-fect app with a great support. I use it for all my stores. Really nice so you can link and duplicate the sizecharts, works perfect.
Hey Luxza Fashion and team!
Our team had a great time helping you out! Thank you so much for sharing the experience you had with our support team, they'll surely be excited to see this.
If you need help with anything else, you know where to reach us!
very fast response, very good solution to my needs. thank you.
Hi there ShopBelira and team!
Thank you for your kind review! We’re so happy to have provided a quick and effective solution for your needs.
If you ever need further assistance, don’t hesitate to reach out, we’re always here to help!
Great and easy to use size tool
Thank you for your review Foreign Resource team! We're glad you find the size tool easy to use and helpful.
If you ever need assistance, please don't hesitate to reach out to us!
O melhor aplicativo Shopify para Size Chart
Hi Orion b and team!
Thank you so much for your kind feedback, this helps us a lot.
Please feel free to reach out to us if you need any help! Thank you for choosing Kiwi!
Kiwi is a very simple but powerfull app when you sell fashion. I am a fan!
Hi FenTes4you and team!
We're glad that you liked our app! If you have any questions or need any help, our support team is always available to assist you.
Thank you for choosing Kiwi!
the app does what it needs to do. Very good customer service
Thank you for the 5-star review VincentoToronto and team! We appreciate your support.