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I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.
The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:
$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders
To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.
Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.
While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.
-Lauralynn
The app is user friendly! But trust me more than the app the support makes it even more user friendly! They would go out of the way to help you out. They understand new users need extra help and they ensure to get you the help you need!
HIGHLY RECOMMENDED!!!!!!
Hey there Quavara team!
What a wonderful review! This is one of the best we've received and we're really please to have been able to help you out! Your feedback helps us a lot and you recommendation is highly appreciated.
If you need help with anything else, you know where to reach us!
Nice tool for size chart
Hey there bearhouseindia and team!
Thank you so much for appreciating our app! We're glad that you liked it and we are grateful for your wonderful feedback.
If you have any questions about the app or need any help, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
Kiwi Size App is wonderful, the support is fantastic. We are on the top tier very happy with pricing, support and the apps' functionality.
Hey there Direct School Uniforms and team!
We appreciate the 5-star review! Thank you for sharing the experience you had with our app and support team, this helps us a lot.
If you need further assistance, you know where to reach us!
This app is perfect. Allows me to easily edit size charts as well as show them in both metric and imperial. Customer support was also incredibly helpful.
Hi Raven Fightwear and team!
Thank you so much for the detailed review! This helps small businesses like us a lot and we are grateful for your support.
Please don't hesitate to reach out to us if there's anything you need help with!
Bunny and Jeffu helped to solve an issue quickly, Very nice customer support!
Hi there Zoëlle Berlin team!
We're glad that Bunny and Jeff were able to help you out! They will definitely love it when they see your review. Thank you for sharing feedback!
You know where to reach us if you need any help. Cheers!
We have just started using Kiwi Size Charts & Recommender app, so far we like the functionality better than our previous size charts app, and the support team is really fantastic! They are very fast and efficient, solved all our issue with set up! Definitely recommend this app to anyone looking for a size charts solution for your store.
Hey HOMIESMARBELLA and team!
We appreciate the wonderful review! Your kind words helps us a lot and serves as fuel for us to continue to do our best!
If you need further assistance, you know where to reach us! Thank you for choosing Kiwi!
Love this app, you can change anything you want and make it how you want it. The customer support helps you with any problem you have + fast response!
Hey there Pure London and team!
Thank you so much for your kind words! Our team is dedicated to providing an excellent customer experience, and we're glad to hear that you've had a positive experience with our fast responses.
If you have any more feedback or need further assistance, please feel free to reach out to us anytime.
Amazing support from Zach and a great program to use
Hi there GroovyWish and team!
Thank you so much for your kind feedback! We're glad that Zach was able to help you out with your concerns.
If you need help with anything else, you know where to reach us!
Kiwi support responded quickly to a problem I had, kept me informed about a fix. Thanks.
Hey Soniyeh team!
Thank you so much for taking the time to leave us a review! Our support team is glad that they were able to help.
If you need our assistance again, please don't hesitate to reach out!