Avaliações (1 609)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
16 de agosto de 2024

very nice product

Anika Fashions
Paquistão
1 dia usando a aplicação
22 de junho de 2024

Not able to properly review as I can't get further with instalments before I leave a review..

Aurum Goods
Países Baixos
Aproximadamente 1 hora usando a aplicação
Questão respondida por Staytuned 17 de julho de 2024

Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!

Best,

Hannes Bez | Director of Customer Experience

27 de novembro de 2022

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

Bicycle Booth
Canadá
Mais de 3 anos usando a aplicação
Questão respondida por Staytuned 28 de novembro de 2022

Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.

Editado a 21 de julho de 2023

I have been using this kiwi size app and found it is very useful and convenient. However, Kiwi Sizing wants to charge us full while we place a store $9 monthly to shopify. So I do not recommend this app because it is not fair to pay their fee while the store is on-hold.

bettercycle
Austrália
Quase 3 anos usando a aplicação
Editado a 5 de julho de 2022

Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?

Luna's Wish
China
Quase 3 anos usando a aplicação
Questão respondida por Staytuned 5 de julho de 2022

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.

The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.

Please reach out to us if you're still experiencing problems - our support team is online and standing by.

16 de janeiro de 2023

This app was perfect until last 3 days it has messed up my sales. THE SIZE CHART DOESN'T LOAD AND AS A RESULT IM SEEING DROP IN ADD TO CART. MAILED THE TEAM NO RESPONSE. PLEASE DO SOMETHING ELSE I'LL UNINSTALL THIS APP.

Huedee
Índia
Mais de 2 anos usando a aplicação
Questão respondida por Staytuned 16 de janeiro de 2023

Hi Huedee team.
We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue.
Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

5 de julho de 2022

Your app won't work. What's going on?/There is a big problem with their app, now all the size charts don't show up !!!

Nomadog
Canadá
Aproximadamente 2 anos usando a aplicação
Questão respondida por Staytuned 5 de julho de 2022

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.

The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.

Please reach out to us if you're still experiencing problems - our support team is online and standing by.

28 de abril de 2022

The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.

MISMO.BG | Онлайн магазин за маркови дрехи, обувки и аксесоари
Bulgária
Quase 2 anos usando a aplicação
28 de novembro de 2022

It was a great app. Easy to use, effective, until it completely stopped working for weeks. We've waited and waited for a solution or information from support, but had no info, no fix, nothing. For this reason, we left for another app which was disappointing. An unreliable app is worse than a bad app IMO.

Both& Apparel
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Staytuned 30 de novembro de 2022

Thank you for this direct and honest feedback. You're right - we let you down at a critical time. This pains me because we care deeply about our customers' experience. I'll be reaching out to you directly to touch base about your issues - I can't promise that we'll be able to rectify things as quickly as you might need, but I promise you we'll treat your problems as a priority and do our very best to make this right.

5 de julho de 2022

Hello, need help. Why all size chart of our products are suddenly disappeared ?? How to solve it??? Pls contact me asap. Thanks.

BEOTYSHOW
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Staytuned 5 de julho de 2022

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.

The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.

Please reach out to us if you're still experiencing problems - our support team is online and standing by.