Avaliações (1 611)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
5 de julho de 2022

Hello, need help. Why all size chart of our products are suddenly disappeared ?? How to solve it??? Pls contact me asap. Thanks.

BEOTYSHOW
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Staytuned 5 de julho de 2022

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.

The issue was caused by a technical error on our servers triggered by ...

Editado a 3 de maio de 2022

Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan.
I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ...

Labo Mono
Reino Unido
Aproximadamente 1 ano usando a aplicação
Questão respondida por Staytuned 11 de abril de 2022

Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're ...

21 de outubro de 2022

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any ...

Flotte | Vêtements Imperméables Recyclés et Colorés
França
11 meses usando a aplicação
Questão respondida por Staytuned 24 de outubro de 2022

Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent ...

20 de fevereiro de 2022

Instalei mas achei bem complicado, e ainda tudo em inglês. Ainda fiz o plano premium par ver se facilita mas realmente e muito complicado .... Dinheiro jogado fora! Gostaria de uma Ajuda para que realmente possamos resolver esse problema.

STOS SHOP
Brasil
9 meses usando a aplicação
Questão respondida por Staytuned 28 de fevereiro de 2022

Obrigado por escrever um comentário. Sinto muito em saber dos seus problemas. Eu gostaria de ter certeza de que isso seja corrigido para você imediatamente. Vou te enviar um ...

31 de outubro de 2023

J'appel à l'aide depuis plusieurs jours car l'application ne fonctionne pas correctement et la prise en charge est laborieuse et très lente, mon problème n'est toujours pas résolu...

Ma Culotte Menstruelle
França
7 meses usando a aplicação
Questão respondida por Staytuned 3 de novembro de 2023

Thank you for your honest feedback. I'm really sorry about your poor experience. We've reached out to you to see if we can rectify this for you. I am overseeing this case ...

17 de outubro de 2022

Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.

Naturana Onlineshop
Alemanha
7 meses usando a aplicação
Questão respondida por Staytuned 19 de outubro de 2022

Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards.

I' ...

27 de novembro de 2022

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

The Steel Shop
Canadá
7 meses usando a aplicação
Questão respondida por Staytuned 28 de novembro de 2022

We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make ...

24 de junho de 2022

Poor customer service. slow support to no support. there are free alternatives guys this one is too complex and doesnt worth the hassle

99-j
Estados Unidos
5 meses usando a aplicação
Questão respondida por Staytuned 24 de junho de 2022

Hi there Barak! I think the chat gods are mad at us— we have replied many times to your chats, but it doesn't seem like you are getting them! I have also emailed you in hopes ...

Editado a 23 de dezembro de 2021

Customer service is horrible, Daniel (or bot) goes MIA whenever I chase for support/ help regarding the issues with size recommendations. Paid for an Ultimate subscription and was told to wait, wait and wait for 2 weeks for someone to help me. Waste of money. -----
Update - 23rd Dec 2021
Support team claimed to have emailed me regarding my bad experience in the review. Ok so, where is the follow ...

Gaia Gear Athleisure
Singapura
5 meses usando a aplicação
Questão respondida por Staytuned 23 de dezembro de 2021

Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! ...

5 de julho de 2022

ur five sites use your APP, and all of them have paid for one year. Now all sizes are not displayed, and your APP cannot enter. This has a great impact on our sales. Please solve it as soon as possible. , and give us the reason

deolina
Portugal
4 meses usando a aplicação
Questão respondida por Staytuned 5 de julho de 2022

We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.

The issue was caused by a technical error on our servers triggered by ...