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hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.
Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!
Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.
Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!
We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!
Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?
Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!
We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com
Thanks!
very nice product
Not able to properly review as I can't get further with instalments before I leave a review..
Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!
Best,
Hannes Bez | Director of Customer Experience
Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!
Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority.
Hannes Bez | Director of Customer Experience
Keep on getting asked to leave a review after every single click on the save button... So here I am, leaving a review, hope you are happy.
Thank you for this direct and honest feedback. We hear you loud and clear and will be working to improve this experience ASAP.
Hannes Bez | Director of Customer Experience
J'appel à l'aide depuis plusieurs jours car l'application ne fonctionne pas correctement et la prise en charge est laborieuse et très lente, mon problème n'est toujours pas résolu...
Thank you for your honest feedback. I'm really sorry about your poor experience. We've reached out to you to see if we can rectify this for you. I am overseeing this case personally.
Hannes Bez | Director of Customer Experience - Kiwi Sizing
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
I have been using this kiwi size app and found it is very useful and convenient. However, Kiwi Sizing wants to charge us full while we place a store $9 monthly to shopify. So I do not recommend this app because it is not fair to pay their fee while the store is on-hold.