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Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.
We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to troubleshoot, but we haven't received a reply.
Rest assured, we're working around the clock to resolve this as quickly as possible. Our team will reach out again shortly, and we're ready to assist whenever you're available.
We appreciate your patience and look forward to getting this resolved for you.
- Kiwi Management Team
It had error for very long time and they couldn't fix it.
We're sorry for the trouble you experienced. We know how frustrating it can be when an issue takes longer than expected to fix. Our team worked hard to resolve it, and based on your most recent communication with Arci, we have confirmed that the issue has already been fixed.
If you're still having any issues, please let us know. We appreciate your patience and the chance to improve your experience.
- Kiwi Management Team
the size chart can not be synced when you try to open a new store.
Thank you for your frank review.
We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.
- Kiwi Management Team
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings.
We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience.
- Kiwi Management Team
hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.
Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!
Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.
Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!
We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!
Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?
Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!
We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com
Thanks!
WORST APP
Thank you for this direct and honest feedback. We'd love the chance to understand what went wrong and how we can make it right. Please check your email — our support crew has reached out to help get everything sorted as quickly as possible!
-Kiwi Management Team
Like
Thank you for your feedback! We noticed you left a 1-star review and wanted to check if that was your intention. If there's anything we can do to assist or improve your experience, please let us know—we're here to help!
-Kiwi Management Team
I got ghosted by the support
We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need.
- Kiwi Management Team