Lukumäärä luokitustasoa kohden
  • 42 % arvioista on 5 tähteä
  • 11 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 7 % arvioista on 2 tähteä
  • 36 % arvioista on 1 tähteä
25. huhtikuu 2023

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Annalise Jewellery
Yhdistynyt kuningaskunta
8 päivää sovelluksen käyttöä
Klarna vastasi 26. huhtikuu 2023

Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.

Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store

1. toukokuu 2023


App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?

21 päivää sovelluksen käyttöä
Klarna vastasi 1. toukokuu 2023

Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).

https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.

8. maaliskuu 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
Yhdistynyt kuningaskunta
Noin 2 kuukautta sovelluksen käyttöä
Klarna vastasi 9. maaliskuu 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

8. helmikuu 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

5 päivää sovelluksen käyttöä
Klarna vastasi 8. helmikuu 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

7. heinäkuu 2023

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

Gift Moments
Yhdistynyt kuningaskunta
Yli vuosi sovelluksen käyttöä
11. lokakuu 2022

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Aurora & Co.
3 päivää sovelluksen käyttöä
Klarna vastasi 11. lokakuu 2022

Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing skosm@klarna.com

25. helmikuu 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
5 kuukautta sovelluksen käyttöä
Klarna vastasi 26. helmikuu 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

7. huhtikuu 2023

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
9 kuukautta sovelluksen käyttöä
Klarna vastasi 7. huhtikuu 2023

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.

Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/

23. kesäkuu 2023

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support.
Je reverrais mon commentaire lorsque l'on aura régler mon souci !

5 kuukautta sovelluksen käyttöä
22. joulukuu 2022

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte


31 minuuttia sovelluksen käyttöä
Klarna vastasi 22. joulukuu 2022

Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!