Klarna On‑Site Messaging , 202 arvostelua
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Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.
This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.
I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.
Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.
Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app!
Just DOESNT WORK no matter what you do!
We're sorry the app is not working for you yet, but our support team (available at skosm@klarna.com) can work through this with you to get the app working for your store.
This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.
Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com
App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app
Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.
Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.
I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating
Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/.
Thank You, Nicholas
Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!
Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy,
Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali.
Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione.
In caso di ulteriori necessità restiamo a tua disposizione scrivendo a skosm@klarna.com
I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon,
We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!