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I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?
We hope to get you back to being excited for this app! Please open a support case by emailing skosm@klarna.com and we'll work with you to get the app installed again and working on your store.
This app allows the installation and configuration for the messaging of Klarna in your store, but a prerequisite is to have Klarna Payments active and successfully configured for your Shopify store as an alternative payment provider, per https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
As long as Klarna Payments is active, when this on-site messaging app is installed, the Klarna API Merchant Id will automatically configured in the app as part of the install.
If you do not yet have Klarna API credentials, you can sign up at klarna.com
To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.
We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at skosm@klarna.com. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/
We do hope this helps, and that you'll give the app another go.
Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.
We're sorry you got stuck. We do have a Support Guide for this app available at: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
From the Support Guide: When you first install the app, your Klarna API credentials will be automatically connected, as long as you have already completed the Klarna Payments for Shopify integration. If you haven't yet integrated Klarna Payments for Shopify, see instructions at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf
If you don't yet have Klarna API credentials, you can sign up at https://eu.portal.klarna.com/signup
We hope this helps make the installation steps clearer, but if you need support, we're available at skosm@klarna.com