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First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks.
Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, ...
Hello,
We don't believe you should have received chargebacks in these scenarios, so we've looked into our backend and noticed that you were onboarded without an email address ...
The app is not working. Don't lie to people. I have not been contacted by any support team.
The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.
Hello! We apologize that your experience has been frustrating. We can see that the app is working on your product pages, as you have Klarna placements installed multiple ...
worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not ...
We’re glad to see that the app is now successfully installed and the placements look good on your website!
We truly regret that your initial experience did not meet ...
Usless app if you using it with shopify payments, you still need klarna account to show klarna message...
Hello!
We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. ...
Schlimmste Installationserfahrung. Ich versuche seit einem Monat, es in meinem Shopify-Shop zu installieren, immer noch ohne Erfolg. Schreckliche Unterstützung. Tagelang vergehen, ohne zu antworten. Wenn sie antworten, scheinen sie nicht zu wissen, wie sie das Problem lösen sollen, indem sie verstreute Fragen stellen, um Zeit zu sparen. Nach einem Monat und nachdem ich alle Unterlagen eingereicht ...
With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service?
We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided ...
Hello! Sorry to hear that you are having trouble with your account. Please reach out to our merchant support at merchant@klarna.com for support on this topic. Once you have ...
Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.
Wtf...i lose my time.
Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...
We would love to help you resolve the issues you are facing adding the placement on your product pages. Please reach out to us on merchant@klarna.com so that we can help you ...
The wrost damn setting experience I have ever had! (Store 2.0)
The banners are not responsive, it cant be fixed on top, it's basically useless.
It's absolutely terrifying how little effort has been put into making this thing work.
Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on ...