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I've used Klarna as a consumer, I loved how it easy it was to use and how it makes larger purchases more affordable. I'm still in the process of setting it up on my store but I'm very excited to have my customers to be able to use it too
Thank you Hawt Sunny Shades for this great review. We're so happy you love Klarna! We have a great support team available via skosm@klarna.com if you need any help setting up the app in your store.
Excellent! So easy to install and add on site messaging and make it all look great without being a coder. Am hoping this will help with conversion. Am excited to start using it.
Thank you so much Kate Newington Interiors for this review! Klarna On-site messaging does usually help increase conversion and hopefully will do so for your store too.
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(
UPDATE: MARCH 2023
Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer,
Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.
This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.
Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com
It worked fine for some weeks but now has everything became
invisible for some reason. There are hard to get support! I have tried all of the guidelines without any solution. When you click on customize theme are they still there but not displaying. No where to find support, I send a email to skosm@klarna.com without any response
Hi LYXY,
We're sorry to hear that you have been having troubles with your On Site Messaging placements for your site.
It appears that the placements are now active on your site and are working correctly.
Our Merchant Support team will reach out with further confirmation of this. If you have any further questions they are happy to help.
App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app
Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.
Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.
Mimmi, The one who knows what "customer care" is, the definition.. Thank you very much for the quick response and resolved all my issues. Great knowledge!
Thank you Irvinns for the great review; we're very happy we could help!
I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating
Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/.
Thank You, Nicholas
Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!
Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy,
Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali.
Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione.
In caso di ulteriori necessità restiamo a tua disposizione scrivendo a skosm@klarna.com