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I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.
Thank you for the review! Sorry to hear you've had a little difficulty replacing the placements tags. If you're looking to update / customise the placements, you'll need to log into the Klarna merchant portal. These are dependent on the Shopify theme you're using. You can find more information including the App Support Guide and an installation video here: https://www.klarna.com/international/business/shopify-on-site-messaging/
Alternatively you email skosm@klarna.com and our Support team will be able to talk you through the process. We hope this helps!
Can't be more happy with how easy the whole Klarna integration was.
Thank you for your amazing product.
Thanks for the great review! So happy that you experience was good and we're always here if you have any questions or issues.
Seriously bad. The app does not work. I created two placements and they say active. They do not appear on my site. That is forgivable. But the absolute lack of support and being given the run around by Klarna just makes it all the more bitter. I contacted 3 different support departments and they keep pushing me off to someone else, who has no idea about the case at the start and simply keep referring me back to the standard guides. THE. APP. DOES. NOT. WORK. They must be leaving so much money on the table if it performs this badly with such awful support.
We're very sorry to hear that you've had trouble getting the app installed on your store, and that you haven't received the necessary guidance.
We do have a dedicated support team to standing by to assist with the On-Site Messaging App, and they can be contact by emailing skosm@klarna.com
Ich habe nach Monaten gemerkt, dass die App nicht funktioniert hat. Mehrere Tausende Menschen waren auf meiner Seite um über Klarna zu zahlen jedoch es nicht funktioniert hat..
Danke dafür !!!!!!!!!!!!
Wirklich zum Kotzen!!
Ich wurde erst aufmerksam gemacht, dass es nicht funktioniert hat! Bitte beheben Sie diese Probleme!
Wirklich!
We’re very sorry to hear that you’ve been having issues getting Klarna Payments up and running.
If you could send an email to SKOSM@klarna.com our team is standing by to ensure that the issue is resolved as quickly as possible.
Wir bedauern zu hören, dass Probleme beim Einrichten unseres Klarna Payment Produkts aufgetreten sind.
Gerne senden Sie uns eine Email an SKOSM@klarna.com. Unser Team ist für Sie da um Ihnen schnellstmöglich bei einer Lösung zu helfen.
Really helpful assistance from Mimmi at Klarna who resolved an issue where the Klarna banners weren't showing on the site. App works great now!
Thank you for the great review Soothe Space!
Good app, easy to install & configure.
Also, just as important, great support if something isn't working as it should.
Hi BeYou!
Thank you so much for your feedback! We are super glad you are happy with our app.
We always try to be as much of a help as possible so please do reach out if you need anything in the future!
I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.
Thank you mrssmile for the positive review. We're happy that we could help and that the app is working well for your store.
The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing skosm@klarna.com and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/
We are working hard to continually improve the app, and our support team are available to help with any issues.
Didn't help at all, had it installed for months of trying to install for them to turn around and say my app wasn't approved. They never informed me of this, such a waste of time.
We're sorry that you've had installation issues, and apologize that there wasn't better engagement around this.
We are working constantly to improve our communication and make sure any problems are responded to quickly and effectively. We are sorry that we weren't able to assist you further.
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!