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Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis,
Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app.
Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(
UPDATE: MARCH 2023
Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer,
Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.
I am going to loose my mind , this app and integration has been a nightmare! there needs to be more full support KLARNA merchants , as this is an important element to payment gateways they have really missed out on helping shopify store owners integrating smoothly, too much reading and copy pasting is not helpful..
Pharaoh London Cosmetics,
Sorry to hear that you've had trouble installing On-Site Messaging on your site. We have located your support ticket you sent and will get back to you as soon as possible. We apologise for the inconveniences.
App doesn't work properly, and when you remove it, it leaves code in your files.
Contacted developer for help, no response yet.
We're sorry the app didn't work for you. If you email skosm@klarna.com we are happy to debug any issues with the app on your store.
The app has been updated to remove all code if you first disconnect the Klarna account (in the app Settings) before you uninstall the app. For more details, please see the "Removing the Klarna On-Site Messaging app" section at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
We try to respond to support requests quickly, but based on workload, it may take up to 1 or 2 business days.
I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved.
Very unprofessional and extremely disorganized. Terrible way to run a business.
Mr. Foley -
We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the processes which failed you are remedied as soon as possible and we wish you and your business continued success.
Nicholas.Beardsley@klarna.com
Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it
Gladiator Fitness,
We're very sorry to hear you haven't received the necessary guidance from our end. We have the regional support looking into your integration with Klarna and we will get in touch with you soon.
App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.
Ciao HQtecno,
Grazie mille per il feedback.
Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione!
Hi HQtecno,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber,
Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing
Easy to use the app, great support, quick response times.
I couldn't figure out how to place the add on the product page but the team helped me sort everything out!
Thank you Aerify for the great review! Klarna support is always happy to help you or any merchant whenever needed.
Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!
Thank you for the great review! Happy we could help this time, and anytime help is needed!