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We used this app to improve our customers shopping experience. We got quick and amazing support and it now works perfectly.
Thank you noia.shop for the great review!
Good app, easy to install & configure.
Also, just as important, great support if something isn't working as it should.
Hi BeYou!
Thank you so much for your feedback! We are super glad you are happy with our app.
We always try to be as much of a help as possible so please do reach out if you need anything in the future!
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!
Hi,
App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?
Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).
https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.
FANTASTIC! So, so helpful so far and easy to customise for your own theme. The support from Mimmi was phenomenal as well.
Thank you Wall To Wall Music Livingston for the great review!
I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?
Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.
This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do they think Shopify is some niche player and it’s not worth opening up their own apps to see how they work (or don’t work)? It’s very peculiar.
I was super impressed by Klarna CEO, Sebastian Siemiatkowski, and Klarna’s operations in Europe. However, Klarna US is a different operation. As in, almost completely different. I was surprised.
The US operation even has a completely different CEO. One that comes off far worse in interviews than Sebastian, unfortunately. He repeatedly says “yes no” to almost everything asked of him, which is a concerning tic. This may indicate that even doesn’t know how Klarna works yet. He may need to grow into the job, which could take some time.
As another review said, we were thought we were approved and promoted Klarna... then we found out their rep didn’t set us up right. We then had to make site modifications that others in the same industry (such as The Fragrance Shop and Perfume Direct) were not required to do, which gave us no examples to follow. The rep made promises of help which she did not deliver. Not only was this a needless and peculiar complication, it is a tangible form of discrimination that puts us in an inferior position. It simply isn’t right.
I still have high hopes for Klarna, as their European operation is top notch. However, their US operation and Shopify apps all need to be rethought and redone to raise standards dramatically. They already seem to be “be there” in Europe. They just need to rise to the same level in the North America. - Dan K
After looking into the issue you've reported, we just have a couple of questions to help us better understand the situation. If you open a support case via skosm@klarna.com, we'd be happy to support you to make sure On-Site Messaging is working as desired.
You stated that the messaging is promoting various Klarna Payment options rather than Pay in 4 Installments. This is due to the fact that your online store is configured to offer the full range of Klarna Payment methods, but would you rather it be changed to just Pay in 4 Installments? This is absolutely something we can help with. This would change the app messaging to only reflect this payment method. It is important to bear in mind that there is a minimum amount for OSM to display which is based on your Klarna contract and configuration.
We also have a planned update to the app which will include up-sell messaging, so that customers will be greeted with the option to add XX amount to their basket in order to reach the minimum amount for Installment payments.
If you could get back to us with the above information, we will get to work!
We do appreciate all feedback, and will continue to work on improvements to the On-Site Messaging feature.
Mimmi has been a superstar from the start. Sorted all our issues and onboarding questions answered in no time. Thank you again!
Thank you UNCU London for taking your time to leave us a great review. We really appreciate it!
Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.
Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!
Great app, very happy with look/feel on site. Support team are very good with helping with any changes made.
Thank you for the great review Nuevo Club! We're very glad to help make you happy!