Avaliações (218)

Avaliação geral
2,4
Pontuação por nível de classificação
  • 38% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 8% das classificações são de 2 estrelas
  • 40% das classificações são de 1 estrelas
3 de abril de 2024

It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.

walkingpad-de
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por Klarna 5 de abril de 2024

Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to merchant@klarna.com and we are happy to keep supporting you from there. Have a lovely day!

4 de março de 2024

its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time

DAVISPHONES
Estados Unidos
8 meses usando a aplicação
Questão respondida por Klarna 6 de março de 2024

Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to merchant@klarna.com to complete the steps needed. Once onboarded you can try out our On-Site Messaging app and let us know what your feedback on it is!

18 de outubro de 2024

Not user-friendly at all. It's not working.

Lauren Alleyne Jewelry
Estados Unidos
24 minutos usando a aplicação
Questão respondida por Klarna 21 de outubro de 2024

Hello! We are sorry you are having difficulties with the app. We are happy to support you to resolve the problem and listen to any feedback you have, please contact us at merchant@klarna.com

25 de março de 2024

It simply does not work.

The Sustainable Watch Company
Reino Unido
10 meses usando a aplicação
Questão respondida por Klarna 27 de março de 2024

Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!

7 de abril de 2024

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

Attitude Fashion
Estados Unidos
22 minutos usando a aplicação
Questão respondida por Klarna 9 de abril de 2024

Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on merchant@klarna.com.

Editado a 27 de julho de 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.

Can you please get back to us on the issues reported asap and reply to emails.

Khayni
Reino Unido
Mais de 3 anos usando a aplicação
Questão respondida por Klarna 27 de julho de 2020

Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

20 de janeiro de 2020

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

LiveWireBikes
Canadá
Mais de 3 anos usando a aplicação
Questão respondida por Klarna 20 de janeiro de 2020

We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.

17 de dezembro de 2023

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Fitness Equipment Now
Estados Unidos
Aproximadamente 3 anos usando a aplicação
Questão respondida por Klarna 19 de dezembro de 2023

Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!

12 de julho de 2022

Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?

Haushaltsparadies
Áustria
Mais de 2 anos usando a aplicação
Questão respondida por Klarna 13 de julho de 2022

Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.

If you need support, our team is happy to help, available at skosm@klarna.com

25 de fevereiro de 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Klarna 26 de fevereiro de 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.