Avaliações (209)

Avaliação geral
2,6
Pontuação por nível de classificação
  • 39% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 8% das classificações são de 2 estrelas
  • 38% das classificações são de 1 estrelas
12 de julho de 2023

When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!

ONECAP©
Suécia
9 months usando a aplicação
Questão respondida por Klarna 24 de julho de 2023

Hi ONECAP©,

Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode.

I can see that on of our Partner Support agents has reached out to you with a guide on case #100115583.

If you require any additional help, please reply directly to this support case & we're happy to assist further to get your On Site Messaging up & running.

Editado a 26 de janeiro de 2021

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different and she was so helpful and made sure I was getting the most out of Klarna for myself and my customers. Having the information right on my home page and each product page eliminates people quickly starting a cart and going all the way to check out just to see if I do accept payment options. It is now clearly displayed in a banner format on the home page for all to see as soon as they enter our site. Thank You Courtney so much and thank you to Klarna for hiring quality people who truly care about your customers!

Wood N Wicks Candle Company
Estados Unidos
7 months usando a aplicação
Questão respondida por Klarna 26 de janeiro de 2021

Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.

5 de outubro de 2023

I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!

Mindless Shoppers
Austrália
7 months usando a aplicação
Questão respondida por Klarna 13 de outubro de 2023

Thank you for your review!

23 de fevereiro de 2021

Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.

JAI + CO
Reino Unido
7 months usando a aplicação
Questão respondida por Klarna 23 de fevereiro de 2021

So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!

30 de agosto de 2023

Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.

Floragy
Reino Unido
7 months usando a aplicação
Questão respondida por Klarna 1 de setembro de 2023

Hi Floragy,

We're sorry that your experience using our On Site Messaging has been less than Smoooth.

We can confirm that your placements are now active again following a fix to our latet app update.

4 de outubro de 2023

Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

Internationale Videos
Alemanha
6 months usando a aplicação
31 de dezembro de 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

smativi
Reino Unido
6 months usando a aplicação
Questão respondida por Klarna 31 de dezembro de 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

14 de outubro de 2021

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
Reino Unido
6 months usando a aplicação
Questão respondida por Klarna 14 de outubro de 2021

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.

5 de janeiro de 2021

Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna

Courthouse Interiors
Reino Unido
6 months usando a aplicação
Questão respondida por Klarna 5 de janeiro de 2021

Thanks for the great review, Courthouse Interiors! We're always happy to help!

24 de agosto de 2020

The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle.

Thank you.

The Decor Brand
Reino Unido
6 months usando a aplicação
Questão respondida por Klarna 24 de agosto de 2020

The Decor Brand -
Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.