Klaviyo: Email Marketing & SMS , Počet recenzí: 1 674

Celkové hodnocení
Počty podle úrovně hodnocení
  • 73 % hodnocení s 5 hvězdami
  • 8 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 14 % hodnocení s 1 hvězdami
17. březen 2023

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

Belle Mone' Boutique
Spojené státy
13. březen 2023

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

Joanne Hudson Basics
Spojené státy
Čas strávený používáním aplikace: Více než 3 roky
4. březen 2023

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

Spojené království
Čas strávený používáním aplikace: 14 dny
2. březen 2023

it is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call I was left with no help, only bombardment of emails to use SMS when the email setup is not even done.. very disappointing as I expected and was promised more support to setup and migrate

Čas strávený používáním aplikace: 6 dny
Vývojář Klaviyo odpověděl 3. březen 2023

Hi there! Apologies for any confusion on onboarding and migration. Unfortunately those options aren't available to free accounts but we would love to look into it if you can forward any emails with promises of setup and migration support. Our email is feedback@klaviyo.com. Thanks!

22. únor 2023

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Chic Thriftique
Spojené státy
Čas strávený používáním aplikace: 5 dny
Vývojář Klaviyo odpověděl 23. únor 2023

Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.

20. únor 2023

Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.

Spojené království
Čas strávený používáním aplikace: 4 dny
Vývojář Klaviyo odpověděl 23. únor 2023

Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/

19. únor 2023

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows.

2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

Spojené státy
Čas strávený používáním aplikace: Více než rokem
Vývojář Klaviyo odpověděl 23. únor 2023

Hello. So sorry to hear you switched to Shopify email and for the sales tax issues. If you'd like to email feedback@klaviyo.com, we can see if we can help.

15. únor 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Čas strávený používáním aplikace: Asi rokem
Vývojář Klaviyo odpověděl 23. únor 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.

Datum úprav: 12. únor 2023

Anmeldeverfahren sehr verzögert. Email der Firma wird nicht akzeptiert. Für mich bis jetzt nicht empfehlenswert. Sorry... Wahrscheinlich muss ich hier mehr Zeichen schreiben, deshalb siehe oben!!! Ich bin enttäuscht, weil ich mir sehr viel davon versprochen habe.

Čas strávený používáním aplikace: Asi měsícem
8. únor 2023

I would recommend finding an alternative service , the worst app that I ever installed, Not very helpful.

Čas strávený používáním aplikace: 5 minutami